Technical Helpdesk & Network Support Agent II
- Source: LinkedIn
- Revolution Technologies
- Remote
- United States
- Mid level
Job Description
I’m hiring for a Technical Helpdesk & Network Support Agent II position that is 100% remote .
What You’ll Do:
- Troubleshoot escalated hardware, software, Windows & connectivity issues
- Support Microsoft 365, workstations, servers, networking & remote access
- Handle user accounts, onboarding/offboarding, permissions & access management
- Serve as an escalation point for technical issues and document solutions/procedures
Things to Know:
- Location: 100% Remote
- Duration: 6-month contract
- Pay: $19.50-$22.50/hr (w2)
- Experience: 2-5 years of service desk/help desk or technical support experience
- Technical: Experience supporting Windows, Microsoft 365, workstations, servers & networking
- Preferred: Previous Managed Services/MSP experience
- Certifications: CompTIA Network+ or Microsoft 365 Endpoint Administrator preferred
- Schedule: 1st shift; days TBD and may include weekends
- Remote Setup: Reliable internet + quiet, distraction-free workspace required
- Citizenship: Must be US Citizen or Green Card Holder
Skills
- aws-managed-services
- workspace
