About Concurrence

At Concurrence, we’re building the clinical AI infrastructure that health systems, life sciences companies, payors, and government agencies run their patient-facing care on. Our agents work across the whole patient journey: pre-visit intake, care navigation, post-visit care plans, and ongoing monitoring. Our mission is to make excellent care accessible to every patient, not rationed by the limits of clinician time.

This hasn’t been solved because the underlying record was never built for it. EHRs were designed for billing, not for systems that learn. So instead of layering another point solution on top, we’re rebuilding the medical record as a timeline of clinical events and running agents on top of it that improve with every patient interaction. Unlike single-purpose chatbots or scribes, Concurrence is the platform our customers use to build their own agents. That means our work has to hold up across specialties, workflows, and regulatory environments and not just one narrow use case.

Our agents have supported more than 10 million patient encounters and are on track to grow tenfold this year. Our work is validated through partnerships with leading academic medical institutions. We’re fresh off our Series A, backed by Tier 1 VCs such as Madrona, General Catalyst, and Optum Ventures.

We’re a small team of around 35 people, working in person in New York City and San Francisco. We care deeply about craft, clinical rigor, and the speed at which good ideas reach patients. If you want your work to be measured in outcomes rather than releases, we’d like to hear from you.

About this role

As an AI Deployment Strategist at Concurrence, you’ll work directly with healthcare organization customers to design and scale AI agent solutions that solve their highest-impact problems. You’ll own the customer relationship from contract signature through expansion, responsible for ensuring customers successfully deploy, realize value, and scale their AI agent programs.

You’ll serve as the strategic partner and voice of the customer throughout their journey: from identifying opportunities and building business cases to measuring outcomes and expanding deployments. This role requires deep customer empathy combined with strategic thinking, business acumen, and the ability to translate complex organizational challenges into concrete AI solutions that deliver measurable ROI.

This is not a traditional customer success role. You’ll operate as a deployment strategist, embedding within customer organizations, mapping their systems and decision-making structures, and driving expansion across clinical, operational, and financial dimensions.

What you’ll do

• Receive customers post-signature and collaborate with sales during handoff to understand initial use case commitments, success criteria, and customer expectations
• Manage the full customer lifecycle from onboarding through expansion, ensuring customers achieve sustained value from Concurrence
• Partner with healthcare organizations to understand their workflows, pain points, organizational structures, and strategic priorities
• Identify and prioritize high-impact expansion opportunities for AI agent deployment based on ROI potential, operational feasibility, and customer needs
• Develop comprehensive deployment strategies including success metrics, implementation roadmaps, and stakeholder engagement plans
• Build expansion business cases and ROI models for new use cases, quantifying realized value from existing deployments and identifying additional opportunities across clinical, operational, and financial dimensions
• Work closely with Agent Engineers and Solutions Architects to translate customer requirements into agent specifications, ensuring solutions align with real-world constraints
• Design and facilitate QBRs (Quarterly Business Reviews) that demonstrate value delivery, showcase outcomes, and identify expansion opportunities
• Embed within customer organizations to map systems, processes, and decision-making structures, becoming a trusted advisor who understands their environment deeply
• Monitor deployment performance against defined KPIs and work with customers to iterate and optimize agent configurations
• Own customer health metrics, time-to-value, and expansion revenue for your portfolio
• Serve as the voice of the customer internally, translating feedback into product insights and shaping platform roadmap priorities
• Develop playboo…