AI Platform Manager

Job Summary & Objectives

The AI Platform Manager will serve as the primary business owner and strategic lead for assigned enterprise GenAI platforms (e.g., Claude, Harvey). This role is responsible for the product roadmap and strategy, vendor relationship, governance and risk coordination, platform administration, feature evaluation and release management, license management and utilization, business value realization, and ROI.

The position will work closely with lawyers, practice groups, Knowledge Management, Information Technology, Information Governance, the Office of the General Counsel, Client Development and Engagement and other business functions to ensure AI platforms are deployed responsibly, securely and effectively. The role serves as the bridge between business needs and technology capabilities, translating legal and business professional use cases into practical workflows, scalable solutions and product priorities.

AI platforms are evolving rapidly, with vendors regularly introducing new capabilities, integrations, governance controls, agents, workflows and security-related features. The AI Platform Manager will continuously evaluate these developments and provide dedicated ownership across product strategy, vendor management, roadmap planning, feature evaluation, governance coordination, release readiness, user engagement and adoption.

The role will independently lead product initiatives and cross-functional workstreams while coordinating the governance, risk, security, compliance, client confidentiality, training, communications and operational activities required to successfully deploy and scale AI solutions across the Firm. Strategic recommendations and key decisions will be escalated to the Associate Director of AI Enablement + Adoption and other Firm leadership, as appropriate.

Essential Job Duties & Responsibilities

• Serve as the primary product owner and business lead for assigned enterprise AI platforms, responsible for strategy, roadmap development, release management, governance, adoption and overall platform success.
• Maintain deep subject matter expertise in assigned platforms, configurations, integrations, workflows and best practices, while continuously assessing new capabilities, agents, governance controls and security features for business value, strategically fit and operational readiness.
• Establish and lead a structured release-management process for evaluating, testing and deploying new capabilities, while coordinating the governance, operational, training and adoption activities required to support frequent vendor releases and platform updates.
• Partner with Information Technology, Information Security, Information Governance, the Office of the General Counsel and other stakeholders to evaluate risk, security, compliance and confidentiality considerations, and develop governance frameworks, guardrails and deployment standards that support responsible AI use.
• Manage strategic vendor relationships, including roadmap discussions, service reviews, issue escalation, feature requests, renewal planning and advocacy for Firm priorities.
• Coordinate with project managers, data scientists, software developers, data engineers, knowledge management lawyers, practice solutions professionals and other teams to translate product concepts into scalable solutions.
• Establish structured feedback mechanisms and engage directly with lawyers, business professionals and advanced users to identify opportunities, prioritize enhancements and improve overall platform value and user experience.
• Collaborate with AI Enablement + Adoption leadership and peer stakeholders to promote consistent product management practices, governance standards and adoption approaches across the Firm’s AI ecosystem.
• Drive the Firm’s AI enablement and adoption strategy for assigned platforms through targeted communications, onboarding, training, office hours, practical guidance and change-management initiatives.
• Partner with lawyers, practice groups and business professionals to identify high-value use cases and translate them into practical AI-enabled workflows and solutions.
• Establish, track and analyze key performance indicators related to adoption, engagement, utilization, user satisfaction, business impact, platform value and return on investment.
• Prepare concise executive-level updates and recommendations regarding product performance, roadmap decisions, vendor developments, governance consideratio…