Director, Network and Telecommunications Services

Leads network, telecommunications, voice, and contact center technology services across VNS Health. Oversees the architecture, operations, reliability, monitoring, modernization, and continuous improvement of the connectivity and communications platforms that support corporate offices, regional locations, cloud environments, remote access, field operations, internal call centers, and business-critical services.Serves as a experienced leader for the network and communications environment, ensuring secure, reliable, scalable, well-documented, and supportable connectivity across the organization. Partners closely with Infrastructure, Engineering, Security, Service Support, Business Operations, vendors, and business stakeholders to strengthen service reliability, improve contact center capabilities, support site readiness, reduce operational risk, and modernize network and telecom services.Identifies opportunities to responsibly use automation and AI-enabled capabilities to improve network and telecom operations, monitoring, documentation, incident response, contact center performance, and service reliability.Leads and develops network and telecom managers and teams responsible for secure, reliable, and scalable connectivity and communications services. Accountable for building a capable, collaborative team, strengthening operational discipline, mentoring staff, and improving documentation, knowledge sharing, service reliability, vendor coordination, and overall service maturity.

What We Provide

• Referral bonus opportunities
• Generous paid time off (PTO), starting at 30 days of paid time off and 9 company holidays
• Health insurance plan for you and your loved ones, Medical, Dental, Vision, Life and Disability
• Employer-matched retirement saving funds
• Personal and financial wellness programs
• Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care
• Generous tuition reimbursement for qualifying degrees
• Opportunities for professional growth and career advancement
• Internal mobility, generous tuition reimbursement, CEU credits, and advancement opportunities

What You Will Do:

• Contributes to roadmap and capability planning for network, telecom, voice, and contact center technology services.
• Supports the development and implementation of standards, guidance, and operational practices for network architecture, telecom platforms, contact center technologies, site connectivity, remote access, network security services, monitoring, and operational support.
• Supports modernization and improvement efforts across network infrastructure, telecom services, cloud connectivity, contact center platforms, and related operational tools to improve reliability, resiliency, security, scalability, documentation, automation, and service quality.
• Oversees network engineering and operations, including routing, switching, wireless, firewalls, VPN, SD-WAN, cloud network connectivity, segmentation, and network access services.
• Ensures stable, secure, and reliable network connectivity across corporate offices, regional locations, cloud environments, remote users, and business-critical systems.
• Provides leadership for network capacity planning, lifecycle management, performance management, incident response, problem resolution, and optimization.
• Oversees AWS and Azure network connectivity and firewall technologies, including FortiGate, Azure Firewall, AWS VPC, Azure vNet, and related cloud network services.
• Partners with Information Security, Cloud, Infrastructure, and business stakeholders to ensure network services align with security, compliance, change management, least-privilege access, and enterprise architecture expectations.
• Oversees telecom, voice, and contact center technology services, including Five9, FortiVoice, IVR, voice routing, SMS communications, call steering, call recording, and related contact center tools.
• Ensures contact center platforms and telecom services are reliable, well-supported, documented, and aligned to business requirements.
• Partners with business stakeholders to support call flow changes, routing logic, IVR workflows, skill-based routing, reporting needs, and contact center service improvements.
• Oversees operational support for internal business call center operations and ensures appropriate escalation paths, after-hours support models, and vendor engagement processes are defined.
• Supports telecom licensing, platform lifecycle managemen…