Executive Assistant

Apply via the website below:

manhattanpublicadjustment.com/careers

Company Background

Manhattan Public Adjustment is an industry-leading Public Adjuster firm that investigates, prepares, presents, negotiates, and settles major property damage claims for owners and managers of high-end and luxury homes, buildings, and businesses in NY, NJ, CT, and PA.

We pride ourselves on our personalized white-glove service, proven process, team approach, and commitment to do everything in our power to help our clients achieve claim success.

Executive Assistant Overview

The role of Executive Assistant at our firm is for the rare individual who excels in high-pressure work environments, who want to establish a long-term relationship with a reputable company that will allow them to grow and flourish, help others in their time of need, and achieve extraordinary personal and professional success.

To be successful as an Executive Assistant at our firm, you must be driven, aggressive, hardworking, self-sacrificing, attentive, ethical, and willing to put yourself in any position to help our clients achieve results.

You will work long hours and must manage yourself in high-pressure situations, but in doing so, you will spend yourself on a worthy cause advocating for the policyholder, become a leader in this industry, and earn the compensation commensurate with that status.

The ideal candidate has 2+ years of administrative or functional experience in real estate, finance, law, accounting, or insurance, possesses a passion for helping people in their time of need, and exudes a standard of professional excellence and ethics in everything that they do.

Responsibilities

• Primary Point of Contact: Act as the main connection between the company and its clients to handle communications, answer questions promptly, and manage escalations constructively.
• Strategy and Expectations Alignment: Deeply understand client goals, establish alignment on strategy, manage expectations, and provide transparent progress updates.
• Claim Communication Management: Direct and manage all incoming and outgoing phone calls, emails, and meetings specifically related to the client’s claim to ensure swift and accurate resolution.
• External Coordination: Act as the primary liaison between the client and third-party vendors, partners, or external stakeholders to synchronize timelines, manage dependencies, and ensure seamless service for the client.
• Internal Coordination: Work closely with internal teams (such as field operations, estimating, marketing, or legal) to deliver services, resolve service discrepancies, and align on commitments.
• Relationship Building: Foster trust and rapport with clients and stakeholders through regular check-ins, status reviews, and personalized service.
• Financial Oversight & Tracking: Monitor, audit, and oversee all claim-related financials, including estimates, settlement calculations, payout tracking, and fee structures to ensure financial accuracy.
• Documentation and Records: Maintain meticulous histories of client interactions, 3rd party interactions, key decisions, and milestones in CRM systems.

Skills & Qualifications Required

• Experience: Minimum of 2 years of progressive administrative or functional experience in real estate, finance, insurance, law, or accounting, demonstrating a proven track record of handling increasingly complex matters.
• Entrepreneurial Mindset & Business Acumen: Demonstrates a strong sense of business ownership and a self-starting attitude. Possesses the ability to navigate ambiguity, operate autonomously, and proactively identify opportunities.
• Advanced Communication & High-Stakes Negotiation: Articulates complex arguments clearly and persuasively to influence external stakeholders. Translates intricate financial and insurance concepts into empathetic, reassuring updates for clients while managing a high volume of multi-channel correspondence (calls, emails, meetings) with absolute professionalism.
• CRM Proficiency & Data Integrity: Highly skilled in utilizing CRM platforms to maintain meticulous, real-time records of client interactions, negotiation timelines, evidence files, and financial milestones.
• Digital Literacy & App Agility: Highly proficient in leveraging both web-based platforms and mobile applications to manage claims, securely upload documentation, and respond to urgent client needs on the go…