Sr, Software Engineer

Position Summary… What youll do…

The Command Control Centre Associate is responsible for ensuring the reliability, availability, performance, and operational excellence of Walmarts technology platforms through a combination of software engineering, observability, automation, incident management, and cross-functional coordination.

The associate applies engineering principles to identify system anomalies, analyse operational data, develop automation solutions, improve monitoring capabilities, reduce operational toil, and enhance platform resilience. The role requires strong software engineering fundamentals, hands-on production coding, and the ability to lead high-pressure incident response for customer-facing systems at Walmart scale.

What Youll Do

Full Lifecycle Development

• Own the complete software development lifecycle (SDLC) for Command Control Center platforms, products, automation frameworks, and engineering solutions-from requirements gathering, architecture design, development, testing, deployment, operations, and continuous improvement.
• Design, develop, test, deploy, and maintain scalable, secure, resilient, and observable software solutions that improve platform reliability, operational effectiveness, and customer and associate experience.
• Develop production-grade applications, services, APIs, automation platforms, bots, and integrations using Python (primary) and technologies such as JavaScript/TypeScript, Go, Java, C++, or C# as appropriate.
• Apply software design principles, design patterns, secure coding practices, and engineering standards to deliver high-quality, maintainable, and extensible solutions.
• Own production deployments through CI/CD pipelines using Concord, GitHub Actions, Jenkins, or equivalent platforms while enforcing quality gates, security controls, and release standards.
• Perform code reviews, design reviews, and architecture discussions to continuously improve engineering quality and eliminate technical debt.
• Monitor application health, usage patterns, and operational metrics post-deployment; proactively identify opportunities for optimization, resiliency improvements, and feature enhancements.
• Manage end-to-end ownership of software defects, enhancements, and technical improvements, ensuring rapid resolution and prevention of recurring issues.
• Leverage telemetry, observability, and production insights to drive iterative improvements across software products and services.

Design Delivery Software Solutions

• Partner with Product Management, Program Management, Operations, User Experience, and Engineering teams to discover, define, and prioritize business and operational problems requiring technology solutions.
• Translate business, stakeholder, and technical requirements into technical solutions; considering reliability, performance, observability, security, maintainability, and total cost of ownership.
• Design and deliver cloud-native software solutions, platforms, services, APIs, dashboards, and workflow automation systems that support Walmarts enterprise-scale operations.
• Design solutions with built-in observability, automation, self-healing capabilities, and operational intelligence to minimize manual intervention and improve service resilience.
• Build reusable engineering frameworks, shared services, and platform capabilities that accelerate development and standardize reliability practices across teams.
• Contribute to technical roadmaps and platform modernization initiatives by identifying opportunities to improve architecture, developer productivity, operational efficiency, and customer outcomes.

Observability, DevOps Orientation Automation

• Expertise with industry-standard observability tools - Grafana, Prometheus, OpenObserve, Splunk - and SRE practices for proactive system health monitoring.
• Hands-on with ServiceNow for workflow automation (scripted actions, integrations, orchestration).
• Conduct application maintenance activities (corrective, adaptive, perfective) and re-engineering; analyse application logs, performance data, and change requests to identify feasible improvements.
• Drive initiatives for operational efficiency and service quality improvement through automation, script development, and tooling.
• Introduce AI Operations (AIOps) fundamentals and leverage LLM-based automation for predicti…