QA Analyst II (Manual testing and AI knowledge)

Our fast-paced and collaborative environment inspires us to create, think, and challenge each other in ways that make our solutions and our teams better. Whether you’re interested in engineering or development, marketing or sales, or something else – if this sounds like you, then we’d love to hear from you!

We are headquartered in Denver, Colorado, with offices in the US, Canada, and India.

The insurance industry runs on Vertafore. We equip agencies, MGAs, and carriers with the core digital systems, specialized AI, and data-driven foundation to eliminate distribution drag across the insurance lifecycle, spanning sales, servicing, and back-office operations.

Underpinned by unmatched speed and performance power, we are the trusted backbone that’s taking the insurance industry from friction to flow with Distribution Velocity –speed, performance, and trust - to drive growth at scale.

With over 95% of the top agencies and insurers and 50% of industry compliance transactions running through Vertafore, we lead at the intersection of innovation and trust, giving insurance professionals the confidence to transform and win in the AI era.

Our reach is global, with headquarters in Denver, Colorado, and offices across the U.S., Canada, and India.

JOB DESCRIPTION

QA Analyst II, you will be playing key role in Vertafore’s ongoing success within the insurance industry. Our QA Analysts work with our development teams, focusing on the providing the best products for our valued customers. This is a fast paced, ever-changing environment. We continually challenge ourselves to exceed objectives, remove barriers, meet crucial deadlines, and maintain multiple projects, all while pioneering ways for efficiency with a team player attitude. If you have a passion for product quality, love technology, and enjoy thinking outside the box, you’re who we are looking for. You in this role will design and implement test plans to ensure that software functions as expected to meet or exceed customer’s standard. Additionally, a good understanding of Artificial Intelligence (AI) and Generative AI concepts is desirable. Familiarity with how AI-powered tools can assist in testing activities such as test case creation, requirement analysis, defect investigation, documentation, and productivity improvements is a plus.

Core Requirements and Responsibilities:

Essential job functions included but are not limited to the following:

• Identify functional risk and how it applies to test planning and test case creation

• Assesses risk for business/customer impact

• Communicate risks that are not mitigated through testing to Senior QA Analyst

• Provide input on user acceptance criteria

• Prioritizes risk and test cases with review by peers and seniors

• Provide feedback to software engineers on features or changes and usability metrics to enhance the user experience

• Review test scenarios, test plans, and test cases and provide feedback to ensure coverage of specific features or aspects of the product according to requirements and user acceptance criteria

• Write and checks own test cases for quality and submit test cases for review

• Conduct systems set-up, and maintain test environments (varied by product)

• Complete manual front-end user testing of features or aspects of products according to test plan; identifies opportunities for automation

• Participate in code reviews and communicate with software engineers and software engineers in tests to ensure front-end test coverage based on their code changes

• Identify bugs or defects, troubleshoot issues, and verify bug fixes; communicates risks and escalates potential issues that inhibit quality user experience

• Open bugs based on issues found during testing and troubleshooting

• Contribute to triage sessions to help resolve bugs or defects in new code or during production; investigates customer requests as needed

• Awareness of AI-powered tools such as Microsoft Copilot, ChatGPT, Gemini, or similar productivity tools.

• Understanding of how AI can support testing activities such as test case generation, test data creation, requirement analysis, defect analysis, test automation assistance, and documentation.

• Document test cases, test results, and release notes (as applicable); contributes to internal documentation throughout release cycle

• Provide feedback on, use cases, and updates documentation on user stories and work items

• Contribute to test automation scri…