AI Product Manager

Job Summary

We are seeking an experienced AI Product Manager to lead the strategy, roadmap, and delivery of AI-powered customer engagement solutions. This role will focus on Conversational AI, IVR, Voice AI, virtual assistants, and digital self-service experiences .

The ideal candidate will have strong product management experience with a solid understanding of AI technologies, customer journeys, and enterprise platforms.

Key Responsibilities

• Define product vision, strategy, roadmap, and priorities for Conversational AI and customer experience solutions.
• Lead the development and enhancement of AI-powered chatbots, virtual assistants, IVR, and voice experiences .
• Partner with Engineering, UX, Data Science, Operations, and Business teams to deliver scalable products.
• Create and manage PRDs, user stories, acceptance criteria, product backlogs, and release plans .
• Identify opportunities to improve customer self-service, call routing, automation, and overall customer experience.
• Work with technical teams on integrations with APIs, CRM, knowledge bases, contact-center platforms, and enterprise applications .
• Define and track product KPIs including containment, task completion, transfer rate, CSAT, and customer engagement .
• Analyze product performance, customer feedback, and usage data to drive continuous improvements.
• Stay current with Generative AI, LLMs, NLP, Voice AI, and conversational technology and identify opportunities for innovation.

Required Qualifications

• 7+ years of experience in Product Management or a related product-focused role.
• Hands-on experience with Conversational AI, IVR, Voice AI, Chatbots, or Virtual Assistants .
• Strong understanding of NLP, Generative AI/LLMs, conversational workflows, and customer experience .
• Experience working in Agile/Scrum environments with cross-functional teams.
• Strong experience with product requirements, roadmaps, prioritization, and backlog management.
• Understanding of APIs, enterprise integrations, CRM, and contact-center technologies .
• Strong analytical, communication, stakeholder-management, and problem-solving skills.

Preferred Skills

• Experience with platforms such as Dialogflow, Amazon Lex, Microsoft Azure AI, Nuance, Genesys, or NICE .
• Experience with LLM-based applications, RAG, prompt engineering, or AI evaluation .
• Experience in telecommunications, customer service, contact-center, or other large-scale enterprise environments.
• Familiarity with conversation analytics and customer-experience metrics.