Reservations Assistant - Work from Home

The Role:Reporting directly to our Reservations & Key Account Manager, you’ll play an important role in the daily running of our reservations.

You’ll be one of the first points of contact for our clients, travel agents, guides and suppliers, helping to ensure bookings are accurate, well organised and run smoothly from enquiry through to travel.

This is a varied role suited to someone who is organised, proactive, detail-oriented and genuinely enjoys helping people. You’ll need to be comfortable managing multiple priorities, working to deadlines and taking ownership of your work.

Key Responsibilities

• Manage incoming enquiries via phone and email in a friendly and professional manner.
• Prepare quotes and assist with confirming and amending bookings.
• Liaise with travel agents, suppliers, guides and internal staff to coordinate bookings.
• Assist with accommodation, activity, restaurant and other component bookings.
• Follow up outstanding confirmations, payments and booking requirements.
• Assist with changes, cancellations and last-minute requests.
• Maintain accurate booking information and ensure systems are kept up to date.
• Assist with general reservations and administrative tasks as required.
• Help ensure every booking is delivered smoothly and to the expected standard.
• Other administrative tasks as required.

About You

• Highly organised with excellent attention to detail.
• Friendly, professional and confident communicating with clients and industry partners.
• A strong written and verbal communicator.
• Comfortable managing multiple bookings and priorities at once.
• Proactive and able to identify what needs to be done without always being asked.
• Reliable and accountable, with a genuine “can-do” attitude.
• Comfortable working independently while also being a collaborative team member.
• Confident using Microsoft Outlook, Word, Excel and similar systems.
• Able to work calmly and accurately in a fast-paced environment.
• Passionate about delivering exceptional customer service.