Sr. Manager, Customer Success Marketing

Description The Experience Our Customer Success Marketing team sits at the intersection of product storytelling, go-to-market strategy, and customer impact - and this role is at the center of it all. As a Senior Product Marketing Manager, you’ll own the messaging, narrative, and launch strategy for Salesforce’s Customer Success portfolio, defining how one of our most important company values shows up in the market. You’ll also lead our Customer Zero storytelling for Customer Success, packaging how our own teams are using Agentforce to transform how we work - and turning those firsthand experiences into lessons that help our customers do the same. This is a hybrid role with three days in office each week.

What You’ll Actually Be Doing

• Build and continuously refine the core narrative and messaging framework for Salesforce’s Customer Success portfolio, collaborating with go-to-market teams, Partner Marketing, and Professional Services Marketing to ensure a cohesive, connected story across the full post-sale ecosystem
• Own the marketing strategy and end-to-end launch execution for Customer Zero features and moments - from keynotes and Dreamforce to webinars and sales activation - partnering across Product, Sales, Marketing, and Communications to bring launches to market with impact
• Develop and maintain a comprehensive bill of materials including blogs, whitepapers, web copy, first call decks, event content, and more - ensuring assets are current, on-message, and accessible across teams
• Use AI tools to generate content, pressure-test messaging, and build scalable processes that improve speed and quality across the team

You’re Our Person If…

• You have extensive experience in Product Marketing, Corporate Marketing, Customer Marketing, Content Development, or Communications - with a strong track record leading product launches and cross-functional initiatives in large, complex, global organizations
• You’re an exceptional storyteller with strong written communication skills and the ability to translate complex concepts into clear, compelling narratives for diverse audiences
• You’re fluent with AI tools and use them actively as part of your day-to-day workflow
• You’re comfortable engaging with and influencing senior leaders, and you bring clarity and momentum to ambiguous, high-stakes projects

Even Better If…

• You have experience marketing professional services or customer success offerings
• You have an MBA or equivalent advanced business education