Technical Content Writer/Onboarding Specialist

Why should you join?

Why should you join?

DocuWare stands for globally distributed, international teams, flat hierarchies, and an open company culture that encourages active participation and contribution. Mobile work and flexible working hours are part of our everyday life. Would you like to become part of an innovative company whose solutions digitalize everyday work across a wide range of industries? Then join our team!

Your Responsibilities

Your Responsibilities

We’re seeking a Technical Content Writer who thrives in a detail-oriented environment and enables support teams and customers through clear, accurate documentation and training. You’ll create, edit, and maintain Knowledge Base Articles, internal guides, and publications; implement onboarding programs; coordinate delivery (classroom, video, e-learning); and manage documentation standards and compliance. You’ll ensure technical accuracy and audience-appropriate tone, respond to article feedback, and collaborate with SMEs to keep materials current across regions (Americas, APAC, EMEA).

This is a hands-on role with exposure to knowledge management, training delivery, and content analytics. You’ll analyze performance to improve low-performing content, surface best practices, and report on publication metrics and support portal traffic. The role offers growth in technical domains (e.g., VMware) and experience with CMS/KMS/LMS tools, while driving measurable impact on agent and customer productivity.

This is a hybrid role based out of our Beacon, NY office.

Responsibilities:

• Coordinates training for support department personnel, including but not limited to, classroom-style teaching, videos, or e-learning.
• Creates and maintains course content, manuals, or other training materials.
• Manage training documentation for the Support Department, including procedures, policies, and compliance standards.
• Edit and proofread check grammar, clarity, technical accuracy, terminology, formatting and consistency.
• Adapt technical depth, terminology, tone and structure for IT professionals, customers, or non-technical users.
• Test, review, and update Knowledge Base Articles from the Americas, APAC, and EMEA regions.
• Responds to comments added to Knowledge Base Articles.
• Manage and responds comments added to Knowledge Base Articles.
• Research and analyse low-performance KBA and how to improve them.
• Provides monthly report: KBAs published, unpublished, archived, discarded, top-performing articles, site traffic of support portal.
• Conduct product and software introductions, demonstrations, and training sessions for new employees.
• Review and update training materials, guides, presentations, and resources as needed.
• Other duties as assigned.

What you need to succeed

• 4 years college degree in Communications Journalism and/or 3+ years of job experience in technical software troubleshooting.
• Possesses solid working knowledge of subject matter.
• VMWare proficiency, demonstrate

What we can offer

• $62,000 to $68,000 base salary.
• DocuWare funds $2,000/$4,000 annually towards single/family HDHP deductible.
• Your choice of 4 medical plans (HDHP, EPO, PPO).
• Short Term Disability (100% company paid).
• Long Term Disability (100% company paid).
• Group Term Life insurance (100% company paid).
• 401(K) with company match.
• 12 annual paid holidays and generous PTO plan.
• One day off a year to volunteer to your charity of choice.
• Profit Sharing.
• Internationally growing and well-established company.
• Thorough onboarding & induction period.
• Training and development opportunities.
• Participation in a positive intercultural company culture with an openness to new ideas.
• Virtual instructor led fitness offerings.
• Access to Udemy training academy and Tuition Reimbursement.
• Flexible Spending & Dependent Care Accounts.
• Company events and more.

Our Values

New ideas are always welcome here.

At DocuWare, you’ll find an open corporate culture, a wide variety of options for further education and a friendly, informal work environment. We offer creative, self-motivated individuals a diverse, international working environment with plenty of freedom and opportunity for professional development.

You can find what makes us a unique and rewarding employment experience on Instagram! Check us out at https://www.instagram.com/life.at.docuware/.

Our application process

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