frog, Service Design - Senior Consultant

Since June 2021, frog is part of Capgemini Invent. frog partners with customer-centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology. We’re inventing the future of customer experiences by delivering market-defining business models, products, services, brand engagements and communications.

Joining frog means you’ll be joining the “pond,” a global network of studios, each with a thriving in-person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united by our passion for improving the human experience across our areas of expertise, while each bringing our unique and diverse skills and experiences to the table. We draw on our global reach and local knowledge to solve complex problems and create innovative, sustainable solutions that touch hearts and move markets. frogs prize humour, positivity, and community just as highly as performance and outcomes. Our culture is open, flexible, inclusive, and engaging. Working at frog means being empowered to meet the moment, and Make Your Mark on every project, in your studio, your community — and the world at large.

About The Job You’re Considering As AI reshapes how organizations operate, compete, and create value, we are evolving our consulting model to be AI-enabled by design, augmenting human judgment with analytics, automation, and generative AI. Our teams are looking for consultants who are not only strong problem solvers, but who are excited to work differently in an AI-first world: curious, adaptable, and ready to help clients reimagine how work gets done. Within frog’s Creative & Design practice, we help organizations create meaningful products, services, and experiences by combining creativity, strategy, research, design, and technology.

Your Role

As a Service Design practitioner, you will design and improve systems spanning people, processes, digital and physical touchpoints, leading service design activities and client conversations while mentoring junior colleagues.

Key Responsibilities

• Lead service design activities across multidisciplinary engagements.
• Create journey maps, service blueprints, ecosystem maps, and visual frameworks.
• Design systemic interventions across complex partner ecosystems.
• Facilitate research, workshops, co-creation, and stakeholder alignment.
• Prototype and validate service concepts through walkthroughs and role play.
• Balance user, provider, operational, and business needs.
• Contribute to proposals, pitches, mentoring, and practice development.
• Use AI-enabled tools to accelerate research, synthesis, and service innovation.

Your Skills + Experience

They have the ability to coordinate a team and drive a project forward. They can present and sell a project internally and to clients. They can contribute to the project costing and organization and are able to propose innovative approaches. They de

• 5+ years in Service Design, Strategic Design, Business Design, or a related discipline.
• Portfolio demonstrating strong service design and visual communication skills.
• Experience leading service design workstreams in multidisciplinary teams.
• Confident presentation, storytelling, workshop, and stakeholder management capabilities.
• Proficiency with contemporary design, collaboration, and prototyping tools and methods.
• Bachelor’s degree in Design, Visual Communications, or a related discipline preferred.monstrate ability to design, mastery in story telling with the permanent willingness to take results to the next level. They start to supervise more junior profiles on small projects.

The base compensation range for this role in the posted location is: $112,600 - $212,700

Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.

The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.

These may include, but are not limited to: Geographic location, Education and qualifications, Certif…