Salon Admin & Customer Service Assistant

About the role

We are looking for a friendly, organised and reliable Admin & Customer Service Assistant to join our busy dog grooming salon and retail team.

This is a varied role that combines administration, customer service, retail and helping with the smooth day-to-day running of the salon.

You will be working in a lively environment surrounded by dogs, customers and our grooming team, so being confident and comfortable around dogs is essential.

The role would initially focus on administration and customer service, with the opportunity to take on more responsibility for social media and content creation as you become familiar with the business.

Key responsibilities

Administration & customer service

• Answering incoming telephone calls and responding to emails
• Booking and managing grooming appointments
• Communicating with customers and providing a friendly, professional service
• Serving customers in our retail shop
• Helping to keep dogs settled, comfortable and happy while waiting for collection
• Assisting with general salon administration

Stock & orders

• Booking in and receiving deliveries
• Placing stock and supplier orders
• Restocking and maintaining the retail area
• Keeping the shop organised, clean and well presented
• Helping monitor stock levels and identifying when items need to be reordered

Projects & systems

• Assisting with project-based administrative work
• Helping us transition to new booking and payment systems
• Supporting the team with implementing and organising new systems and processes

Social Media & Content Creation

As you become established in the role, there will be an opportunity to take on more responsibility for our social media.

This could include:

• Taking photos and short videos around the salon
• Capturing dogs, grooming transformations, products and behind-the-scenes content
• Creating content for Instagram and other social media channels
• Helping develop ideas for engaging content
• Supporting the business with a consistent social media presence

Previous social media or content creation experience would be a bonus, but we are particularly interested in someone who is creative, enjoys taking photos and videos and has a good understanding of what makes engaging social media content.

The person we’re looking for

We are looking for someone who is:

• Friendly, approachable and confident speaking to customers
• Organised and able to manage several tasks at once
• Reliable and punctual
• Comfortable using computers, email and basic administrative systems
• Confident answering the telephone
• Genuinely comfortable and confident around dogs
• Happy working in a busy salon environment
• A good communicator with a positive, can-do attitude
• Able to work independently but also as part of a small team
• Interested in social media and content creation
• Creative and willing to learn

Previous experience in administration, customer service, retail, social media or a similar environment would be advantageous.

Experience working with dogs would be particularly beneficial.

What we offer

• £13.50 per hour
• 3 days per week, ideally 10am–3pm
• Minimum 3-month contract with the potential to become a permanent position
• A varied role within an established dog grooming, retail and training business
• Opportunity to develop your role and take on additional responsibility, particularly within social media and content creation
• A friendly, busy and generally dog-filled working environment!

To apply:Please send your CV along with a short introduction explaining why you would be a good fit for the role and, if applicable, examples of any social media/content you have created.

Pay: Up to £13.50 per hour

Expected hours: 15.0 per week

Benefits:

• Employee discount

Work Location: In person