Associate Product Analyst - Healthcare AI Platform

About DrFirst For 25 years, DrFirst has empowered providers and patients to achieve better health through intelligent medication management. We improve healthcare workflows and help patients start and stay on therapy with end-to-end solutions that enhance prescription access, affordability, and adherence. Our solutions help 100 million patients a year and are used by more than 420,000 prescribers, 71,000 pharmacies, 270 EHRs and health information systems, and over 2,000 hospitals in the U.S. This is a great opportunity to be a part of a successful Healthcare IT company experiencing significant growth. Here you’ll get to work with some of the smartest and most interesting people around; solving unique and complex challenges in healthcare on a scale matched by a few companies. If you get excited about stretching yourself in new ways, developing yourself to your fullest potential, care about working with smart colleagues; we want to talk to you!

Position Overview We are looking for a detail-oriented Product Analyst to support our ePrescribing team. This is a hands-on execution role that will handle the day-to-day operational aspects of product development. The ideal candidate thrives in a fast-paced environment, excels at process management, and has a passion for healthcare technology. This role is critical to ensuring smooth product delivery and maintaining high-quality standards throughout the development lifecycle.

What You Will Work On Requirements Management & Documentation

• Write detailed user stories, acceptance criteria, and technical requirements based on product manager guidance
• Maintain and organize the product backlog, ensuring all requirements are clearly documented and prioritized
• Create and update product documentation including feature specifications, user guides, and process documentation
• Collaborate with UX team to ensure requirements align with design specifications

Backlog Grooming & Sprint Management

• Facilitate backlog grooming sessions with engineering teams to refine user stories and estimate effort
• Break down large features into manageable development tasks and ensure proper story sizing
• Coordinate sprint planning activities and ensure development teams have clear, actionable requirements
• Track and report on sprint progress, identifying blockers and ensuring timely resolution

Bug Triage & Issue Management

• Triage incoming bug reports and feature requests, categorizing by severity and impact
• Work with QA team to reproduce issues and document detailed bug reports
• Prioritize bug fixes based on customer impact and business priorities
• Maintain issue tracking systems and ensure proper workflow management

Release Management & Coordination

• Coordinate release planning activities across development, QA, and operations teams
• Manage release documentation including release notes, deployment guides, and rollback procedures
• Track feature delivery against release timelines and communicate status to stakeholders
• Support post-release activities including monitoring and issue resolution

Support Team Collaboration

• Serve as liaison between product team and customer support, providing technical guidance on product features
• Analyze support tickets to identify product improvement opportunities and recurring issues
• Create and maintain support documentation and troubleshooting guides
• Escalate critical customer issues to appropriate development teams

Data Analysis & Reporting

• Generate regular reports on product metrics, release progress, and team performance
• Analyze user feedback and support data to identify trends and improvement opportunities
• Create dashboards and visualizations to communicate key insights to stakeholders
• Support A/B testing and feature validation activities

Qualifications Education:

• Bachelor’s degree in Business, Healthcare Administration, Information Systems, or related field

Experience:

• 1-3 years of experience in product management, business analysis, or similar role
• Active daily use of AI such as Claude, ChatGPT, Copilot, or Cursor in your current workflow
• Experience with ePrescribing systems, electronic health records, healthcare technology, or pharmacy systems
• Familiarity with NCPDP SCRIPT Standard, and claims adjudication processes highly desired
• Previous experience with agile development methodologies and tools

Technical Skills:

• Proficiency with project …