Senior Backend Engineer, AI Team

At Acorns, our mission is to look after the financial best interests of the up-and-coming, beginning with the empowering, proud step of micro-investing. How do we accomplish our mission? Our values.

Lead With Heart - With compassion, integrity, and tenacity, inspire yourself and others to move past all previous thresholds of possibility

Make Bold Decisions - We are creating a new world. Be optimistic, adventurous, and courageous. Leap fearlessly into the future

Always Build Trust - Say what you mean, mean what you say, and do what you say you’re going to do. We are all owners. We are one team

Never Stop Growing - Change IS the constant. Stay hungry and curious. Be relentless in the pursuit of progress

Find a way - Never settle, no excuses, nothing is impossible. Just make it happen

Our values guide us, and our mission drives us. Come join us and help deliver financial wellness for the whole family, putting the tools of wealth-making into everyone’s hands.

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Sr. Software Engineer (AI Team) | Acorns Acorns is seeking a Senior Software Engineer to join our AI team! Are you passionate about cutting-edge AI technologies? Do you thrive in an environment where your skills can redefine customer experiences and positively impact lives? Join Acorns as we build the future of Fintech with a customer service virtual agent that’s as empowering as our mission.

You will harness the power of AI to design a virtual agent that redefines customer support by providing personalized, real-time assistance. You will utilize proprietary data to create intelligent, empathetic solutions that empower our users to make informed financial decisions. Playing a pivotal role, you’ll help shape a product that embodies our core values of benevolence and courage, transforming customer service into an uplifting and impactful experience.

Acorns is a remote-first organization, offering the flexibility to work remotely while providing optional access to office space in Irvine, CA.

What You Will Do At Acorns

• Understand Acorns’ mission, vision, strategic objectives, and fintech industry knowledge while building relationships with team members, stakeholders, and cross-functional teams.
• Review and analyze proprietary datasets, existing Vector database architecture, pipelines, and tools to identify gaps and propose improvements.
• Contribute to key customer-facing projects, debugging and enhancing models, scaling pipelines, and delivering the virtual support bot MVP to production.
• Collaborate with cross-functional teams to align AI efforts with business goals, mentor junior team members, and drive innovation through LLM capabilities.
• Optimize data pipelines, establish scalable monitoring processes, and develop a roadmap for innovation aligned with fintech objectives.

What You Will Bring To Acorns

• Bachelor’s or Master’s Degree in Computer Science, Software Engineering, Data Science, Statistics, or a STEM-related field
• 5+ years of total software engineering experience
• 3+ years of experience in artificial intelligence, data science, or machine learning engineering
• 3+ years of experience with modern cloud computing technologies, such as AWS, Bedrock, Sagemaker, Databricks, or Kubernetes
• Foundational knowledge with Generative AI, Transformer, fine tuning LLM, Search ranking, RAG improvement, and LLM Agent
• Experience tuning neural networks on custom datasets.
• Experience with Huggingface, LangChain, chatbot development
• Proficiency in programming languages and analytical tools, such as Python or PyTorch, Pandas, NumPy, SciKit-Learn, Matplotlib
• Hunger to deliver game-changing products
• Exceptional drive and precision in delivery
• A belief that your work is tied to your life’s mission
• Optimistic about the potential of societal change

You are not expected to have experience with all listed requirements. If you feel passionate about Acorns’ mission, vision, and values, please apply.

What We Offer

• Competitive salary and stock options
• A comprehensive benefits package for you and your family
• Flexible work location, hours, and paid time off
• 401(k) matching
• Monthly Acorns account contribution & GoHenry account for your family
• Mindfulness and Financial Wellness resources, Headsp…