Virtual Support Assistant- Palliative Care at Home

Description Virtual support assistant role to support front line clinical staff in care of patients receiving palliative care in the home setting. Serve as an extension to front line staff in patient care logistics management including patient outreach, consent, scheduling. Responsible for coordinating with clinical staff to ensure scheduling efficacy, provider orders carried out, delivered, and vendor interfaces successful for order completion. Support care of home based census of patients.

Responsibilities

• Patient outreach, program education, consent and scheduling for enrollment
• Works as a member of our interdisciplinary care team assessing and addressing the complex care needs

of patients and families

• Supports admission and ongoing home based census operations and follows up on orders to coordinate care
• Provides administrative support for tracking enrollments and ongoing care activities (eg Appointment scheduling,

discharge orders, hospice transitions, etc)

• Communicates plan of care and assessments to front line teams
• Participates in huddles/IDT meetings daily/weekly with the rest of the care teams
• Strong organizational and communication skills
• Documentation as required
• Performs other related duties as assigned

Qualifications Required:

• High school diploma or equivalent.
• 1+ years healthcare experience
• Facility with online ordering systems, data entry
• Ability to work both day and evening shifts, rotating holidays, and on call

Preferred

• Associate degree ideally in healthcare
• Spanish speaking proficiency/fluency
• Experience working with EMR, strong telephonic and coordination organizational skills

Employer Description Strength through Unity and Inclusion The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai’s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.

At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history.

About The Mount Sinai Health System Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients’ medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report’s Best Hospitals, receiving high “Honor Roll” status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardi…