Customer Service & Sales Representative

TSA Group is an Australian-owned business in the Outsourcing Industry, helping companies acquire, retain, and grow their consumer customer bases. We represent some of the country’s largest brands across multiple call centres in Australia and the Philippines.

We’re a purpose-driven business with a clear mission: to revolutionise the way people connect and communicate with brands, creating experiences that people love.

Who You’ll Work With

As Customer Service & Sales Representative for our client IAG, you will be the voice representing our most trusted insurance partner, NRMA. You’ll form new relationships with customers and strengthen existing ones by discussing a range of policies, educating them to make informed decisions on protection and prevention. You will be focused on providing a positive customer service experience, and where required, achieve sales and retention outcomes.

This role offers you the chance to build strong connections with customers, ensuring they receive the highest level of customer experience throughout their journey with IAG & NMRA. It’s an excellent entry-level opportunity with continued support and development.

What You’ll Be Doing

• Handling a high volume of inbound calls, helping customers with their insurance needs.
• Use effective communication skills to build rapport and provide engaging customer experiences.
• Offer General insurance products - Motor, Home and CTP insurance as well as NRMA Roadside Assistance (On behalf of NRMA)
• Be flexible with hours to ensure we’re available when our customers need us.

Key Details:

• Paid Training & Salary Progression: We invest in setting you up for success. During your paid training, onboarding and supported transition, you’ll receive a base salary of $55,800 + Super. Following successful completion of your training and transition into production, your base salary will increase to $58,220 + Super.
• Monthly Incentive: You will also be eligible to receive a monthly incentive based on your key performance indicators, after your training period. Within the first 6 months, you can achieve up to $200 per month and up to $500 per month thereafter.
• Rosters Available: Start with a 6-week training period, Monday - Friday, before moving into the following roster: Monday - Sunday, 7 AM - 8 PM, with hybrid opportunities available after exiting probation, including 4 days working from home depending on competency and performance.
• Working Weekends: Enjoy additional penalty rates for all weekend shifts, earning over $40 per hour!
• Supportive Team Environment: Benefit from regular social gatherings and work alongside managers and senior team members dedicated to helping you succeed.
• Meaningful Work: Support customers by helping them make informed decisions about policies that best suit their needs.
• Fantastic Benefits: Enjoy yearly retention bonuses, awards, prizes, discounts on health insurance, and more.
• Career Growth: Receive ongoing professional development, career progression, and 6 weeks of fully paid comprehensive training to set you up for success.

Why You’ll Love Working with Us

• Supportive Team Environment: Benefit from regular social gatherings and work alongside managers and senior team members dedicated to helping you succeed.
• Meaningful Work: Support customers by helping them make informed decisions about policies that best suit their needs.
• Fantastic Benefits: Enjoy yearly retention bonuses, awards, prizes, and discounts on health insurance, gym memberships and more.
• Career Growth: Receive ongoing professional development, career progression, and 6 weeks of fully paid comprehensive training to set you up for success.

What Makes You Perfect for This Role

• Must be based in Perth.
• Excellent communication skills with the ability to listen, empathise, and engage in friendly conversation.
• Strong computer literacy and multitasking abilities.
• Self-motivation and a desire to push yourself to new heights.
• Openness to learning new skills, implementing them, and celebrating your successes.
• Resilience and the ability to perform at your best.
• A solution-oriented mindset, always ready to solve problems.
• A fixed internet connection and a suitable work-from-home setup.

If you’re ready to take the next step and build a career in a vibrant workplace, we want to hear from you!

Why You’ll Love Being Part of Our Team

• #TSAWays:  Join a unique cul…