Senior Network Engineer

Job Title: Enterprise Communications Engineer

Location: Westbury, NY

Duration: Contract – 2 Months + Potential Extension

Pay Range: $60–$70/hour W2

Work Arrangement: Hybrid after initial onsite training

Schedule: Sunday–Thursday, 7:00 AM–3:00 PM ET

About TSR

TSR is a trusted staffing and workforce solutions partner with more than 50 years of experience delivering highly qualified talent to support clients’ most critical business and technology initiatives. Through a disciplined approach to sourcing, candidate vetting, and delivery, TSR helps organizations scale teams quickly while maintaining quality and reliability. TSR operates with a global delivery model, leveraging specialized teams to support enterprise clients across North America and beyond.

In June 2024, TSR was acquired by Justin Christian, founder and CEO of BCforward, a global provider of professional services and workforce solutions. This partnership expands TSR’s ability to deliver broader capabilities, global delivery resources, and enhanced opportunities for both clients and consultants.

Job Description

TSR Consulting is currently seeking an Enterprise Communications Engineer to support a leading healthcare client in Westbury, NY .

The ideal candidate will have experience supporting enterprise network and communications infrastructure, with strong troubleshooting skills across Cisco networking, servers, cloud/virtual environments, and enterprise applications .

This position will provide first-level technical triage for network, server, and application incidents, helping restore services, meet SLAs, document issues, and coordinate escalations with the appropriate technical teams.

Responsibilities

• Provide first-level onsite and remote diagnostics and support for network and communications incidents.
• Monitor and triage network, server, and application alerts and incidents.
• Troubleshoot enterprise Cisco network environments, including connectivity, access, VLAN, routing, switching, CPU, and capacity-related issues.
• Create, update, and manage incident tickets in ServiceNow .
• Review and respond to alerts from network monitoring tools such as SolarWinds .
• Perform basic troubleshooting of Windows servers, VMware/virtual environments, and cloud infrastructure .
• Support SaaS and enterprise application incidents and provide appropriate technical information to on-call/application support teams.
• Remotely troubleshoot network ports and connectivity for devices such as access points and other enterprise devices.
• Determine the appropriate troubleshooting and escalation path based on incident severity and SLA requirements.
• Coordinate with network, server, application, and other technical teams to resolve incidents.
• Work with service providers and vendors when escalation or additional support is required.
• Maintain accurate documentation of incidents, troubleshooting steps, and resolutions.
• Follow established incident management, change management, and infrastructure support procedures.
• Support a 24/7 enterprise operations environment and coordinate with on-call teams when required.
• Perform related duties as required.

Required Skills & Qualifications

• Bachelor’s degree or equivalent combination of education and relevant experience.
• 1–3+ years of experience in network, infrastructure, NOC, or communications support.
• Strong understanding of enterprise networking fundamentals, including:
• TCP/IP
• VLANs
• Routing
• Switching
• Network troubleshooting
• Strong Cisco networking experience.
• CCNA certification preferred/required ; expired CCNA or candidates currently pursuing CCNA may be considered.
• Experience troubleshooting Windows Server environments.
• Experience with VMware and/or cloud infrastructure .
• Experience supporting enterprise SaaS applications .
• Experience with ServiceNow or similar ITSM/ticketing platforms.
• Strong troubleshooting and problem-solving skills.
• Strong written and verbal communication skills.
• Ability to work independently, prioritize incidents, and escalate issues appropriately.

Preferred Skills

• Healthcare or other highly available/regulated environment experience.
• Experience with SolarWinds or similar monitoring tools.
• Experience with WAN/carrier services and vendor coordination.
• Experience supporting enterprise communications infrastructure. -…