SENIOR PRODUCT MANAGER (RETENTION & LOYALTY)

We’re looking for a Product Manager to independently own our retention and loyalty direction. You will be responsible for the different areas of the process: from building the vision for where our product is heading to launching and scaling specific mechanics that drive engagement, LTV, and churn. This is a high-ownership role: you’ll come in, make sense of a complex task at hand, and shape the strategy yourself rather than execute someone else’s roadmap.

📍 What to Do

• Driving long-term product growth by improving key retention, LTV, and churn metrics
• Designing, launching, and optimizing the product’s loyalty program and customer reactivation mechanics
• Conducting competitive research, analyzing user feedback, and performing deep cohort and funnel analyses
• Identifying retention opportunities, building habit-forming product features, and creating hypotheses for experiments
• Engaging closely with CRM, Support, and other stakeholders to drive unified loyalty and retention initiatives across multiple channels
• Creating concise product specs that align teams on scope, expectations, and business and technical requirements
• Mentoring junior/mid-level product team members and setting best practices across the retention flow

🦸 Your Superpowers

• 5+ years of experience in product management
• Deep understanding of retention dynamics, cohort analysis, churn modeling, and user habit formation
• Proven track record of designing, launching, or scaling retention and loyalty initiatives for different user segments
• Proven track record of running data-driven experiments (A/B testing, pilot tests)
• Strong analytical mindset with hands-on experience in product analytics tools (Amplitude, Mixpanel, Tableau, or similar ones)
• Excellent cross-functional leadership, product ownership, and stakeholder management skills
• Upper-Intermediate or higher level of English
• A strong sense of what good UX and seamless product design mean
• Familiarity with CS:GO/CS2 and its ecosystem

🤘 Bonus Points

• Passion for CS2
• Hands-on experience building from scratch or scaling complex user loyalty programs (points, tiers, gamification, personalized rewards systems)
• Experience in a Product Lead/Team Lead role (managing or mentoring product managers)
• Hands-on experience with user interviews and qualitative research methodologies
• Familiarity with push notifications, email triggers, and CRM/lifecycle automation tooling

🍪 Team Perks

• PRO&BRO team you’ll love creating new gaming universes with
• Totally remote work from wherever you grind
• An equipment budget to upgrade your home office
• Flexible schedule with no time trackers since we just focus on results
• A performance-based bonus twice a year for every mojamer as a nod to our shared achievements
• Wellness Bonus for the gym, yoga, dance, massage, therapy, or anything that keeps your energy up
• Level up your skills with our internal knowledge-sharing project Yoda. We also cover training, certifications, English & Ukrainian classes
• Days off and gifts for milestones of your choice (birthday, anniversary, baby arrival, or wedding)
• JAM Activities: workations twice a year in different corners of the world, epic offline teambuilding events, CS2 and Dota tournaments, quizzes, lectures, and plenty of other hangouts for the team
• Plus relocation support, a Maternity/Paternity Leave Policy, a referral bonus, and a whole bunch of other cool perks you can check out here