Online Account Manager

About REACT

REACT is a not-for-profit anti-counterfeiting organization with over 30 years of experience supporting businesses in the protection of intellectual property rights. With approximately 400 member companies and a global network of offices and partners, REACT provides customs, market, and online enforcement services to combat counterfeit trade and protect brands worldwide.

About the Role

We are looking for an Online Account Manager to join our Online Brand Protection team on a temporary contract until February 2027 . We are particularly interested in candidates based in Ukraine .

As the primary contact for assigned member brands, you will be responsible for managing online brand protection programs, coordinating enforcement activities, and ensuring high-quality service delivery across a portfolio of international clients.

Key Responsibilities

• Serve as the main point of contact between assigned brands, the Sector Lead, and internal REACT teams, ensuring efficient communication, coordination, and execution of online enforcement activities.
• Administer fees, cases, requests, and resource allocation for a large portfolio
• Responsible for independently setting up the in-house online enforcement strategy for the brand
• Coordination of tasks with a team of analysts
• Online strategy and results quality check according to agreed KPIs
• Coordinate online brand protection activities, including anti-counterfeiting and unauthorized reseller enforcement programs.
• Manage the in-house brand portfolio and supporting documents required for optimal execution of online work: POA, TM, brand identification, copyright certificates, and business license.
• Work closely with the Sector Lead and Investigations Officer, managing online requests and cross-team requests and deliverables.
• Coordinate the online-to-offline work, work on proposals, execute the work, and assist all online analysts where necessary
• Be responsible for the quality check of online monitoring programs and serve as escalation point for any related concerns
• Be responsible for the management, optimisation, and performance measurement of online monitoring
• Provide regular updates and maintain proactive communication with brand members, ensuring they are fully informed of completed activities, case progress, REACT services, and applicable fees.
• Participate in internal alignment meetings between the teams and regular catch-up meetings with the brand
• Prepare and analyze monthly, quarterly, and annual reports, and ensure their timely submission and circulation to stakeholders.
• Inform other teammates regarding the developments of the job where necessary
• Aim to expand the service for the brand within the organization with the support of the unit manager

Requirements

• Experience in Online Brand Protection is essential.
• Strong client-focused and service-oriented mindset.
• Excellent communication and relationship management skills.
• Comfortable presenting services and discussing strategic solutions with clients.
• Strong organizational skills with attention to detail.
• Strategic and analytical thinking.
• Professional level of English, both written and spoken.
• Ability to work independently while collaborating effectively with international teams.

What We Offer

• Opportunity to work with internationally recognized brands.
• Dynamic and multicultural working environment.
• Meaningful work contributing to the fight against counterfeiting and intellectual property infringement.
• Temporary position running until February 2027 .
• Opportunity to work remotely

Location: Ukraine (preferred)

Contract: Temporary until February 2027