Process Innovation Lead, AI & Workflow Transformation

Description Our Brand MCM (Modern Creation München) is a luxury lifestyle goods and fashion house founded in 1976 with an attitude defined by the cultural Zeitgeist and its German heritage with a focus on functional innovation, including the use of cutting-edge techniques. Today, through its association with music, art, travel, and technology, MCM embodies the bold, rebellious and aspirational. Always with an eye on the disruptive, the driving force behind MCM centers on revolutionizing classic design with futuristic materials. Appealing to the 21st Century Global Nomad generation - MCM’s millennial and Gen Z audience is genderless, ageless, empowered and unconstrained by rules and boundaries.

MCM is currently distributed online and in 650 stores worldwide including Munich, Berlin, Zurich, London, Paris, New York, Hong Kong, Shanghai, Beijing, Seoul, Tokyo, Middle East and more. For further information about MCM: www.mcmworldwide.com.

Working With Us With a highly collaborative workforce working from offices and stores around the world, MCM established a multinational/multicultural organization. To uphold the culture & value of MCM, we intend to fulfil our corporate social responsibility by implementing the following values and to comply with high degree of legitimacy and ethical standards.

Our employees make the best efforts to become high-performing individuals who reflect the diversity of the communities in which we work and live. MCM’s commitment to diversity and inclusion includes recruiting and retaining employees from diverse backgrounds and experiences, creating awareness of diversity issues and benefits, and fostering a supportive environment where inclusivity is expected and prioritized. We have zero tolerance in any form of harassment, insultation, ostracization or groundless defamation of any other person.

Requirements Role Summary MCM is seeking a Process Innovation Lead, AI & Workflow Transformation to drive workflow transformation across critical business processes and operational functions within a global retail organization.

This role serves as a business process architect at the intersection of process innovation, AI enablement, and business transformation. The successful candidate will diagnose operational challenges, redesign business workflows, evaluate emerging AI and automation capabilities, and translate business needs into requirements to be executed by technical delivery teams. This role is in-office five days per week. Salary Description $120,000 - $160,000 per year.

Responsibilities

• Identify operational challenges and workflow improvement opportunities across business functions
• Redesign processes to improve decision-making, efficiency, visibility, and scalability
• Evaluate AI, automation, and technology solutions against business needs
• Translate business requirements into actionable deliverables for implementation teams
• Build business cases and ROI models to support prioritization and investment decisions
• Partner with business stakeholders and delivery teams to ensure successful execution
• Continuously assess how AI and workflow innovation can improve business operations
• Take a practical approach to solving unfamiliar problems

Qualifications

• 7+ years of professional experience, including at least 5 years in process innovation, product management, business process consulting, digital transformation, agile transformation, or related disciplines
• Experience leading corporate-scale transformation initiatives from problem definition through successful delivery
• Working knowledge of complex cross-functional business processes and operational workflows within retail or other consumer-facing industries
• Practical experience applying AI, automation, or workflow technologies to solve business problems
• Strong communication and stakeholder management skills
• Experience working across global and cross-functional organizations

AI & Automation Experience Candidates should demonstrate practical experience applying modern AI and automation technologies in business environments, including:

• Experience with low-code/no-code platforms, workflow automation tools, AI-enabled business processes, or related technologies
• Ability to evaluate where AI creates business value and where process, governance, data, or systems improvements are more appropriate

Preferred

• Experience in retail, luxury fa…