Applied AI Lead (Account Management)

Who We Are Healthcare needs a better rhythm: one that keeps care continuous and deeply human. Heidi is building an AI Care Partner that works alongside clinicians to make that possible.

We’re a team of doctors, engineers, designers, researchers, and creatives building tools that help clinicians stay focused on what matters most: their patients.

In just 18 months, Heidi has given back more than 18 million hours to healthcare professionals — supporting 73 million patient visits in 116 countries. Today, more than two million patient visits each week are powered by Heidi worldwide.

Backed by nearly $100 million in funding, we’re growing in the US, UK, Canada, and Europe, partnering with leading health systems including the NHS, Beth Israel Lahey Health, and Monash Health.

About The Role We’re looking for an Applied AI Lead to deliver results across Heidi’s most complex customer deployments and growth opportunities. As a senior individual contributor on Heidi’s US Applied AI team, you’ll own strategic customer relationships within a specialty-focused pod and help improve how the broader team deploys, drives adoption, and expands the use of AI.

This is a quota-carrying, consultative deployment and account management role. You’ll lead ambiguous customer engagements from discovery through implementation, expansion, and renewal, partnering with Clinical Engineers to develop solutions that create measurable clinical and operational value.

You’ll bring deep product expertise, strong commercial judgment, and a track record of solving difficult problems independently. Your impact will extend beyond your own portfolio through better processes, actionable customer insights, and mentorship of less experienced colleagues.

What You’ll Do

• Own complex, strategic accounts. Build trusted relationships with executives, clinicians, and operational leaders, aligning stakeholders around clear transformation plans and measurable outcomes.
• Pursue the highest-value growth opportunities. Independently identify and advance opportunities for adoption, expansion, and renewal, challenging low-impact work and focusing effort where it can deliver the strongest return.
• Lead discovery and solution scoping. Run live product demonstrations and initial discovery independently, explain capabilities and limitations, and bring Clinical Engineers into deeper technical design and implementation.
• Solve ambiguous deployment challenges. Identify root causes, develop practical options, recommend a path forward, and bring a proposed next step to each issue you raise.
• Deliver complex initiatives end to end. Coordinate dependencies across customers and internal teams, track progress, surface risks early, and adjust plans to protect delivery and customer value.
• Apply deep product understanding. Use Heidi’s products routinely and understand the roadmap, underlying architecture, and clinical logic well enough to identify gaps and opportunities others may miss.
• Shape decisions through customer insight. Bring a detailed understanding of customer workflows, pain points, and buying processes into Product and Clinical Engineering discussions. Proactively develop use cases that increase meaningful usage.
• Improve how the team works. Turn successful approaches into repeatable discovery, deployment, adoption, and account growth practices that improve consistency across the department.
• Mentor and connect colleagues. Support less experienced team members, strengthen relationships between teams, and communicate complex issues clearly enough for others to act.
• Maintain commercial discipline. Own accurate forecasts and account plans for your portfolio, using adoption, utilization, and credit consumption data to anticipate risks and opportunities.

What We’re Looking For

• 5+ years of experience in consultative deployment, account management, management consulting, or a related customer-facing technology role, with sustained success in complex engagements.
• A track record of independently resolving ambiguous customer and commercial problems and delivering measurable adoption, retention, or expansion outcomes.
• Deep product fluency, including the ability to lead demonstrations and discovery and connect technical capabilities to clinical and operational needs.
• Experience building executive-level business cases and transformation plans that lead to investment and adoption.
• Strong analytical jud…