IT Support & Network Technician

Job Summary

Buffalo IT Services is hiring a dependable, motivated IT Support & Network Technician to provide remote and on-site support for dental offices and small businesses throughout the Buffalo area.

You’ll work with computers, servers, printers, small-business networks, and dental systems such as Eaglesoft, Dentrix, and DEXIS. We’re looking for someone with hands-on troubleshooting experience who wants to keep learning and grow personally and professionally.

Customer service is a core requirement of this role. Our clients depend on their technology to serve customers and run their businesses. We take that responsibility seriously. You must be patient, responsive, respectful, and able to explain technical issues clearly. Keeping clients informed, showing up when promised, and following through are just as important as resolving the technical problem.

You’ll have a designated technical point of escalation for complex issues, unfamiliar systems, and situations requiring additional support. We expect you to work independently within your abilities, recognize when you need assistance, and escalate promptly. You are not expected to know everything or figure out every problem alone.

Schedule & Work Location

• Full-time, Monday through Friday, 8:00 AM–5:00 PM.
• First two weeks in-office for onboarding and training.
• Hybrid remote afterward, with office attendance and client visits as needed.
• Travel to client offices during the workday is mandatory when assigned. This is not a fully remote position.
• Applicants must live within commuting distance of Buffalo and have reliable transportation and a valid driver’s license.
• Mileage reimbursement is provided for work-related travel to client locations.

Responsibilities

• Provide friendly, professional on-site and remote IT support.
• Troubleshoot Windows workstations, business applications, printers, scanners, and other peripherals.
• Install, configure, and maintain desktops, laptops, and related equipment.
• Troubleshoot small-business networks, including routers, firewalls, switches, wireless access points, and internet connectivity.
• Assist with network cabling, equipment installation, and workstation deployments.
• Support Windows Server, Active Directory, user accounts, permissions, shared drives, and basic DHCP/DNS issues.
• Assist with Eaglesoft, Dentrix, DEXIS, and other dental practice management and imaging systems, coordinating with vendor support when needed.
• Support email platforms, backups, endpoint protection, and remote support tools.
• Manage assigned tickets, communicate progress, and keep accurate service notes and technical documentation.
• Escalate complex or unresolved issues to the designated technical lead with clear notes on symptoms and troubleshooting already performed.
• Follow issues through to resolution and confirm that the client’s needs have been addressed.
• Perform occasional basic website updates and troubleshooting.
• Contribute to website, automation, and software development projects as your skills, interests, and workload allow.

Required Qualifications

• Hands-on experience troubleshooting business computers and supporting end users.
• Experience supporting or troubleshooting small-business IT networks.
• Working knowledge of Windows and common business applications.
• Understanding of IP addressing, DHCP, DNS, Wi-Fi, and basic switching and routing.
• Strong communication skills and a patient, service-focused approach.
• Ability to organize your workload, manage assigned tasks, and stay responsive while working remotely.
• Dependability, attention to detail, and ownership of your work.
• Willingness to accept feedback, learn unfamiliar systems, and ask for help appropriately.
• Reliable transportation, a valid driver’s license, and availability for required client visits.

Preferred Qualifications

• Previous MSP or help desk experience.
• Experience supporting dental offices or medical practices.
• Familiarity with Eaglesoft, Dentrix, DEXIS, Open Dental, or other dental software.
• Experience with Windows Server, Active Directory, Microsoft 365, Google Workspace, VoIP, NAS devices, or virtualization.
• Familiarity with WordPress and basic website management.
• Interest or experience in PowerShell, scripting, automation, or software development.
• Relevant IT certifications are welcome but not required.

You do not need experience with every product listed. We value practical troubles…