Customer Service Assistant
- Source: Indeed
- Warner Bros. Discovery
- Remote
- London
- Full-Time
- Mid level
Job Description
Overview
We are seeking a dedicated Customer Service Assistant to join our team. This role involves engaging with customers, providing excellent support, and ensuring a positive experience. The ideal candidate will possess strong communication skills, be organised, and have a proactive approach to problem-solving. Fluency in both English and Spanish is highly desirable, along with the ability to handle data entry tasks efficiently. This paid position offers an excellent opportunity to develop your customer service skills within a dynamic environment.
Responsibilities
- Respond promptly and professionally to customer enquiries via phone, email, or in person
- Assist customers with product information, orders, and account management
- Conduct data entry accurately into company systems to update customer records
- Utilise bilingual skills (English and Spanish) to support diverse customer needs
- Demonstrate excellent phone etiquette and communication skills during interactions
- Identify opportunities for upselling products or services to maximise sales potential
- Analyse customer feedback and issues to suggest improvements in service delivery
- Maintain organised records of customer interactions and transactions
- Collaborate with team members to ensure consistent and high-quality service
Qualifications
- Proven experience in customer service or related roles is preferred
- Strong communication skills in both English and Spanish (bilingual) is highly advantageous
- Proficiency in data entry and basic analysis skills
- Excellent phone etiquette and interpersonal skills
- Ability to handle multiple tasks efficiently in a fast-paced environment
- Organised with attention to detail and accuracy in record keeping
- Demonstrated ability to upsell products or services effectively
- Positive attitude with a proactive approach to resolving customer issues
This position provides an engaging environment for individuals passionate about delivering exceptional customer support while developing valuable professional skills.
Pay: £26,420.00-£38,788.84 per year
Benefits:
- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking
- Work from home
Work Location: In person
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