Director, Project Management - Design Operations

Director, Project Management - Design Operations

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.    

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

As a Director Project Management at Capital One, you will create strategy and lead a team through high priority projects for the company. You will collaborate with smart and passionate leaders to influence results that have a direct impact on the company’s bottom line. You lead important and exciting projects from day one, working alongside key stakeholders across the company.

We are currently seeking a Director, Project Management to join our Enterprise Platforms & Software Design (EPS.xd) Operations team. You will think strategically about how teams work together and how systems and structures scale with a deep understanding of best practices in program management.  In this role you will rely on your judgment to lead teams, while influencing cross-functional stakeholders, creating clarity, and maintaining a results-focused mindset to solve complex and ambiguous problems.

While you will report directly to the Chief of Staff and Head of Operations for EPS.xd, this role partners directly with the VP of eData Design, serving as a trusted advisor and thought partner who will partner closely with executive leaders to drive and operationalize strategies. You will partner and work with the Chief of Staff offices for both eData Product and Tech daily, helping to drive and synchronize the eData business towards achieving its goals and objectives. You will be expected to be both a thought leader and effective executor. Success relies heavily on building authentic relationships with direct reports, peers, partners and leaders, as well as having familiarity with AI tools and application of these tools to enhance outcomes and drive efficiencies. 

The Design team at Capital One is at the forefront of enriching our customers’ digital and physical experiences. We champion a thriving environment of collaboration, authenticity, and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you’re an innovator and storyteller who embraces an environment where you can experiment, learn, and change banking for good, we would love to hear from you. 

What You’ll Do:

You’ll be asked to handle a variety of responsibilities, including:

• **Business & People Leadership:**

  • Responsible for developing operational strategy to address complex business challenges associated with a large, growing, design organization
  • Advise and influence peers, design leaders, and business leaders on operational excellence that uplifts experience and business goals and imperatives
  • Develop and manage a cross functional teams of design program managers, operations professionals, designers, and project resources within the design organization who are responsible for supporting design standards and practice management as well as portfolio management

• **Standards & Practice Management**

  • Accountable for adherence to and evolution of design standards and practice management, as well as delivery principles and processes
  • Provide functional leadership to team members on topics such as human centered strategy, research, alignment, analysis, process improvement, and change management
  • Serve as a resource and collaborator with product, engineering, and other cross-functional partners to collectively identify opportunities to improve products and experiences
  • Advocate for the design process across the business as we continue to evolve our businesses

• **Portfolio & Program Management**

  • Partner with design leaders…