Sr. UX Researcher, Applied AI Solutions

Description We are seeking a Senior UX Researcher to help shape the future of AI-native business applications at AWS. In this role, you will lead high-impact research across a product area, helping teams understand customer needs, evaluate emerging concepts, and improve live experiences. Your work will reduce ambiguity, de-risk product and design decisions, and increase confidence that we are building solutions customers will adopt, trust, and find valuable.

You will partner closely with Design, Product, Engineering, and Applied Science to ensure customer evidence informs both near-term product decisions and longer-term direction. You will lead tactical and foundational research in ambiguous spaces, apply strong methodological judgment, and translate complex findings into clear recommendations that influence roadmaps, priorities, and customer outcomes.

This role is a strong fit for a researcher who can independently lead complex programs, shape the research approach for a broader problem space, and raise the quality of decision-making through credible, actionable insight.

Key job responsibilities

• Lead end-to-end research programs across a product area, including study design, recruitment, moderation, analysis, synthesis, and communication of findings
• Drive a broad range of research, from rapid evaluative studies to foundational interviews, surveys, diary studies, journey research, and mixed-methods programs
• Partner with senior cross-functional stakeholders to inform product strategy, evaluate concepts and prototypes, and improve live customer experiences
• Define research plans for ambiguous problem spaces and use strong methodological judgment to select the right approach for the decision, product stage, and level of risk
• Help teams reduce ambiguity and de-risk investments by identifying unmet customer needs, product gaps, adoption barriers, and trust issues early
• Translate research findings into clear recommendations that improve usability, adoption, trust, and overall customer experience quality
• Influence roadmaps and prioritization by ensuring customer evidence is visible, credible, and actionable at the right moments
• Build deep domain expertise through ongoing study of customer workflows, prototypes, competitive products, and industry trends
• Mentor junior researchers and contribute to raising the quality, consistency, and impact of research across the team
• Explore thoughtful ways to use AI in the research and product development process where it improves speed, depth, or quality

About The Team The AWS Applied AI Solutions team is at the forefront of AI innovation, designing and building the next generation of intelligent business applications. We work closely with global Product, Engineering, Science, Marketing, and Business Development teams to deliver compelling AI-powered experiences that transform how businesses operate. Our research team plays a critical role in ensuring these AI solutions are not just technically advanced, but truly meet customer needs and drive meaningful business outcomes.

Basic Qualifications

• 5+ years of proven success leading User Research projects with demonstrated impact experience
• 5+ years of hands-on work with: field research, ethnography, lab-based user testing, remote testing, paper prototype testing, iterative prototype testing, concept testing, and survey design experience
• Bachelor’s degree in HCDE, Human Factors, Cognitive Psychology, or a related field
• Experience in leading User Research projects with demonstrated impact
• Experience with field research, ethnography, lab-based user testing, remote testing, paper prototype testing, iterative prototype testing, concept testing, and survey design
• Experience with all aspects of research (study design, recruiting, moderation, analysis, reporting)
• Experience with behavioral data collection, quantitative data analysis, and statistics
• Have a portfolio demonstrating past work experience and deliverables (e.g., study plans, reports, personas)

Preferred Qualifications

• Master’s degree in Human Factors, HCDE, Cognitive Psychology or equivalent
• Experience in a technical field (software development, network development, IT, other related)
• Experience with UX Research in non-US markets
• Experience working in a highly Agile/Scrum environment

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