Patient Relations Liaison - Behavioral Health Care Admin Assistant

Benefits:

• 401(k)
• Company parties
• Competitive salary
• Dental insurance
• Health insurance
• Wellness resources

Orange County Health Psychologistsseeks an experienced, efficient, and charismatic Administrative Assistant to join our busy Admin Team in our main office in Irvine, California. Our highly regarded group practice of 80+ psychologists and therapists provides high quality behavioral health services at four California locations.

The successful candidate will be responsible for assisting patients with a warm, compassionate, and professional demeanor along with providing administrative support to a team of employee therapists. Support functions include managing inquiry calls, scheduling patients, verifying benefits, auditing and entering patient forms and demographic data, posting payments, following up on unpaid insurance claims, and assisting providers with maintaining positive and efficient patient relations - - - all with a high degree of professionalism, attention to detail, and strong organizational skills. General knowledge of office procedures and computer systems is required.

Knowledge or education in any of the following is a plus: psychology, health care, or medical front office/medical billing. We also provide the opportunity to expand to additional roles and projects within the organization depending on an employee’s interests, strengths, and skills sets.

We offer competitive compensation and a positive, healthy work environment with a commitment to patient health and healing.

DUTIES & ESSENTIAL JOB FUNCTIONS:

• Assist with new patient inquiries; assessing need and matching patients to the most appropriate provider
• Answer patient questions and provide information
• Track inquires to ensure that all callers have been helped on a timely basis
• Coordinate intake appointments to include scheduling and intake documents
• Input patient demographics and insurance information
• Call for verification of insurance benefits
• Provide support functions to a team of therapist providers
• Schedule appointments and manage providers’ master calendars
• Process credit card payments
• Manage A/R to resolve insurance and patient billing issues
• Follow all regulations and guidelines set by HIPAA, Medicare, state programs, and licensing boards
• Contribute to the overall mission and core values of the group practice
• Other duties as assigned.

MINIMUM QUALIFICATIONS:

The minimum qualifications for this position include:

• 2+ years of experience in an office environment
• Bachelor’s degree - preferably in psychology, health care, communications or other related field
• Excellent verbal and written communication skills
• Strong organizational skills
• Self-motivated and self-directed with the ability to multitask and prioritize
• Experience with Microsoft Office Suite required. Medical management software or other practice or accounting software experience a plus

ABOUT US:

Orange County Health Psychologists is an Irvine-based group practice consisting of 80+ psychologists, LMFTs, LCSWs, and LPCCs who are deeply committed to the health and wellness of our patients. We offer in-person and telehealth psychotherapy for individuals, couples, and families, psychological testing and assessments, and other services to support overall health and wellness. Our approach is holistic using integrated interventions that focus on mind, body and spiritual health and wellness. Our beautifully-appointed corporate office is conveniently located near the Irvine Spectrum - right off the 5, 405 and 133- with plenty of free parking. Our work culture is professional and collegial. Please visit our website at www.ochealthpsych.com for more information.

APPLICATION/CONTACT:

Interested candidates should send a resume and cover letter to Dr. Kristin Kleppe and Jennifer Koran, Director of Operations.

Job Type: Full-time

Pay: Up to $54,000.00 per year commensurate with experience

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Retirement plan

Schedule:

• 9am – 5pm Monday-Friday
• No weekends

Education:

• Bachelor’s (Required)

Shift availability:

• Day Shift (Required)

Work Location:

• In person in our Irvine office location