Workforce Scheduling Assistant

Job Title: Workforce Scheduling Assistant

Monthly Pay: $5,700 - $6,300 USD per month

Summary:

We seek a Workforce Scheduling Assistant to help maintain accurate coverage plans for remote customer service, policy-service, and claims-support teams. This fully remote, U.S.-based full-time role partners with workforce operations and HR to keep shift rosters, availability, and staffing updates current.

Job Responsibilities:

• Maintain daily and weekly shift rosters in the workforce management platform, reflecting approved availability, absences, and coverage changes.

• Compare staffing plans with call-volume forecasts and flag coverage gaps to workforce analysts.

• Prepare schedule-change summaries for team leads and document employee confirmations.

• Review timekeeping exceptions and route unresolved items to payroll or HR operations.

• Produce recurring coverage reports and align roster versions with approved staffing plans.

Qualifications:

• Comfortable learning workforce management and timekeeping systems; exposure to UKG, Kronos, or similar tools is helpful.

• Basic spreadsheet ability for sorting, formulas, and coverage reports.

• Ability to interpret shift patterns, staffing forecasts, and availability rules.

• Clear written follow-up when coordinating with employees and supervisors.

• Responsible handling of employee availability and time records.

Perks & Benefits:

• Remote collaboration environment with role-specific systems access.

• Structured training on rosters, coverage processes, and reporting.

• Cross-functional exposure to workforce operations and HR teams.

• Consistent operational cadence and defined daily priorities.