Reception, Marketing & Assistant to Clinic Director

Reception, Marketing & Clinic Director Assistant

Verve Wellness – Chiswick, London
Initially 10–15 hours per week | ££ Paid hourly | Predominantly remote
Self-employed contractor - Opportunity to increase hours and develop into a full-time, Chiswick-based role later this year

About Verve Wellness

Verve Wellness is an exciting and growing aesthetics, skin and wellness business, with our newest flagship location opening in the heart of Chiswick later this year.

We are a small, friendly and nurturing team passionate about delivering expert care, exceptional treatments and a warm, premium experience for every client.

As we prepare for the Chiswick opening, we’re looking for a brilliant Reception, Marketing & Clinic Director Assistant to join us and become an integral part of the team.

This is a varied role combining client experience and reception, administration and support to the Clinic Director, and marketing/social media. It would suit someone who is highly organised and proactive, but also personable, creative and genuinely interested in the beauty, aesthetics and wellness industry.

No two days will look exactly the same.

Working Pattern & Location

The role will initially be approximately 10–15 hours per week, predominantly remote and on a self-employed contractor basis, paid at £15 per hour.

During this initial phase, you’ll support the Clinic Director and wider Verve team as we prepare for the launch of our new Chiswick location.

From time to time, there may be a requirement to travel to one of our existing clinic hubs for meetings, content creation, events or other business needs.

Once our Chiswick clinic opens later this year, the intention is for the role and hours to grow, with the opportunity for the position to develop into a full-time role primarily based at the Chiswick clinic.

There may occasionally be a requirement to support another Verve hub, although we expect this to be infrequent.

We’re looking for somebody excited by the opportunity to join at this stage and grow their role alongside the business.

The Role

You’ll work closely with the Clinic Director and wider Verve team across three key areas:

**Reception & Client Experience Marketing & Social Media Clinic Director & Administrative Support**

Initially, much of the role will focus on remote administration, client communications, marketing, organisation and supporting the Clinic Director as we prepare for launch.

Once Chiswick opens, you’ll also become one of the first faces our clients see and play an important part in creating the warm, professional and premium Verve experience from the moment they arrive.

We’re a small team, so we’re looking for someone naturally proactive, adaptable and happy to get involved. We work collaboratively and support one another wherever needed.

Reception & Client Experience

Once Chiswick opens, responsibilities will include:

• Welcoming clients warmly and professionally
• Creating a friendly, calm and premium reception experience
• Answering incoming calls, messages and client enquiries
• Managing and scheduling appointments
• Maintaining an organised and accurate clinic diary
• Supporting clients with general treatment and appointment enquiries
• Taking payments and assisting with bookings and rebookings
• Offering refreshments and ensuring clients feel looked after throughout their visit
• Ensuring reception and client-facing areas are beautifully presented
• Supporting the smooth day-to-day running of the clinic

Clinic Director & Administrative Support

A key part of the role will be providing reliable day-to-day support to our Clinic Director and wider team. This may include:

• Managing and coordinating the Clinic Director’s diary
• Helping organise meetings, appointments and priorities
• Monitoring and responding to relevant emails and enquiries
• General administration and organisation
• Liaising with practitioners, suppliers and external partners
• Sending relevant pre-treatment and aftercare information
• Managing appointment confirmations and reminders
• Maintaining accurate client and appointment records
• Helping practitioners and the wider team stay organised
• Supporting projects associated with the Chiswick launch and ongoing clinic growth
• Assisting with ad hoc projects and tasks as the business develops

Marketing, Social Media & Content

You’ll also play an active role in supporting Verve’s marketing and social media activity. T…