Salesforce Developer & Administrator

About StrongSteps Behavioral Health Foundation StrongSteps Behavioral Health Foundation is a nonprofit, peer-led organization dedicated to improving access to mental health support and essential services across Upstate New York. Our work is grounded in lived experience, allowing us to connect with individuals in a way that is authentic, compassionate, and effective.

We focus on addressing real-life barriers that impact well-being, including access to housing, care coordination, and community-based support services. By meeting individuals where they are, we help them navigate complex systems and build pathways toward stability and long-term success.

Through partnerships with healthcare providers, community organizations, and local resources, we ensure individuals receive the support they need to move forward with confidence.

What We Do At StrongSteps, we provide services that directly support individuals facing mental health and life stability challenges, including:

• Care management and service coordination
• Housing navigation and support services
• Connections to food, healthcare, and community resources
• Advocacy and guidance through complex systems

Our approach is rooted in peer support principles — we believe lived experience is a powerful tool for building trust, promoting recovery, and creating meaningful change.

**Why Work With StrongSteps** Working at StrongSteps is more than just a job — it’s an opportunity to make a real impact in people’s lives every single day.

**Peer-Led, Mission-Driven Work** You’ll be part of a team that values lived experience and uses it to guide meaningful, person-centered support.

About The Role StrongSteps Behavioral Health Foundation is seeking a skilled Salesforce Developer & Administrator — Nonprofit Systems to lead the development, configuration, implementation, and ongoing management of our Salesforce environment.

This is a hands-on technical role for someone who can take organizational and program requirements and turn them into secure, functional, scalable Salesforce solutions. StrongSteps is a growing nonprofit organization with multiple community programs and operational needs, and Salesforce is being developed as a central system for managing program applications, participants, families, community partners, inventory, referrals, workflows, reporting, and other organizational operations.

This is not primarily a data-entry or basic Salesforce administration position. We are looking for someone who is comfortable building Salesforce solutions from the ground up, improving systems that are already under development, troubleshooting complex issues, and helping StrongSteps establish a long-term Salesforce architecture that can grow with the organization.

The Salesforce Developer & Administrator will work closely with organizational leadership to understand how each StrongSteps program operates and translate those processes into effective Salesforce systems.

The person in this position will have significant responsibility for the design and continued development of our Salesforce environment, including custom objects, Salesforce Flow, Experience Cloud portals, security and permissions, integrations, reporting, data management, and automation.

What You’ll Do

• Design, configure, build, test, deploy, document, and maintain the StrongSteps Salesforce environment.
• Evaluate existing Salesforce configurations and recommend improvements to architecture, automation, security, usability, and scalability.
• Build custom objects, fields, relationships, record types, page layouts, Lightning pages, validation rules, formulas, and other Salesforce configurations.
• Design and maintain Salesforce data models that support multiple nonprofit programs and organizational functions.
• Build advanced Salesforce Flows, including Screen Flows, record-triggered flows, scheduled automation, decisions, assignments, loops, record creation and updates, notifications, and approval-related processes.
• Build and maintain Salesforce Experience Cloud sites and portals for families, program participants, community organizations, nonprofit partners, and other external users.
• Develop secure public-facing Salesforce applications and forms that allow individuals to submit information without requiring a Salesforce account.
• Configure and maintain appropriate Salesforce security, including profiles, permis…