Customer Service Assistant

Job Overview

We are seeking an energetic and dedicated Customer Service Assistant to join our dynamic team! In this role, you will be the friendly face and voice of our organization, providing exceptional support to our valued customers. At Magnus, we help businesses simplify and streamline their payment services, whether they are managing payroll for their own teams or supporting their customer’s payments.

Duties

• Greet customers warmly in person and via phone, demonstrating excellent phone etiquette and communication skills
• Assist customers with inquiries, product information, and service requests in both English and Spanish
• Conduct accurate data entry to update customer records and transaction logs efficiently
• Identify opportunities for upselling products or services to enhance customer satisfaction and business growth
• Manage multiple communication channels simultaneously, ensuring timely responses and resolution of issues
• Provide analysis-based support by identifying customer needs and offering tailored solutions

Qualifications

• Proven experience in customer service or a related role is preferred
• Strong attention to detail
• Excellent communication skills, including active listening and clear verbal expression
• Knowledge of phone etiquette standards for professional interactions
• Ability to analyze customer needs quickly and effectively to provide appropriate solutions
• Strong communication skills

We look forward to you joining this exciting journey!

Pay: £32,000.00-£36,000.00 per year

Benefits:

• Company events
• On-site parking
• Sick pay
• Work from home

Work Location: In person