Lettings Assistant

As a Lettings Assistant, you’ll support the day‑to‑day running of our lettings and block management operations. This role suits someone organised, confident, and ready to grow — with flexibility and pay increasing as you demonstrate reliability and capability.

Key Responsibilities

• Tenant enquiries — Respond to calls, emails, and viewing requests.
• Property viewings — Schedule and coordinate viewings; prepare property information.
• Application processing — Assist with referencing, ID checks, affordability reviews, and paperwork.
• Tenancy administration — Prepare tenancy agreements, move‑in packs, and compliance documents.
• Maintenance coordination — Log issues, liaise with contractors, and update tenants/landlords.
• Compliance tracking — Support with gas safety, EICRs, EPCs, and statutory checks.
• Office support — Maintain records, update CRM systems, and assist the wider team.

Working Hours & Flexibility

• 20 hours per week
• 19 hours office‑based in Acton
• 1 discretionary hour WFH
• Flexibility within the hours is introduced gradually as trust and consistency are demonstrated.
• After 2–3 months, with training completed and reliability shown, you’ll gain more WFH flexibility and increased pay.

What We’re Looking For

• Strong communication and customer‑service skills
• Confident, organised, and able to multitask
• Good IT skills and willingness to learn
• Professional, positive attitude with attention to detail
• Driving is preferable for errands, property visits, or contractor checks
• Experience in lettings or property management is helpful but not essential

What We Offer

• Full training and structured progression
• Pay increases within 2–3 months based on performance and trust
• Additional WFH flexibility as you grow into the role
• Supportive team environment
• Opportunities to progress within block management and wider property services

Pay: £1,100.00-£1,400.00 per month

Work Location: In person