Executive Assistant

Right Hand Assistant / Client Experience & Sales Support

Trouvaille Imports, LLC · 141 E 16th Street, Costa Mesa, CA 92627

Full-Time

Exempt / Salaried

On-Site · Costa Mesa, CA

Reports to Founder

ABOUT TROUVAILLE IMPORTS, LLC

Trouvaille Imports, LLC is a carefully curated specialty goods company rooted in the belief that beautifully made things deserve to be found. We source distinctive, artisan-quality products from domestic and international makers, bringing them to clients who value provenance, craftsmanship, and story. We are a small, founder-led business with a big vision — and we’re building a team that shares our passion for elevated experiences and intentional living.

ABOUT THE ROLE

We are looking for a Right-Hand Assistant / Client Experience & Sales Support professional to join our team. This is not a traditional assistant role — it is a high-trust, high-visibility position at the center of everything we do. You will work directly alongside our Founder, serving as the connective tissue between our clients, our vendors, and our day-to-day operations.

The right person for this role is equal parts warm and efficient. You lead with hospitality, sweat the details, and find genuine satisfaction in making things run beautifully. If you thrive in an entrepreneurial environment, love curated goods, and want a role where your contributions are seen and valued — this is it.

WHAT YOU’LL DO

Executive & Founder Support

• Serve as the direct day-to-day support partner to the Founder, managing priorities, communications, and follow-through so nothing falls through the cracks
• Own the Founder’s calendar, inbox triage, and meeting preparation
• Draft and send correspondence on behalf of the Founder as needed
• Anticipate needs, manage competing priorities, and proactively flag issues before they become problems

Client Experience

• Serve as the primary point of contact for inbound client inquiries via phone, email, and social channels — responding with warmth, speed, and accuracy
• Own the client journey from first touchpoint through post-purchase follow-up, ensuring every interaction reflects the Trouvaille standard
• Manage the CRM: maintain accurate client records, order history, preferences, and follow-up notes
• Resolve client concerns promptly and professionally, escalating to the Founder when appropriate
• Proactively identify opportunities to deepen client relationships and drive repeat business

Sales Support

• Support the end-to-end sales process: prepare quotes and proposals, process orders, track availability, and confirm delivery timelines
• Prepare client-facing materials including lookbooks, product presentations, and tailored proposals
• Track open opportunities and follow up on outstanding quotes to move deals forward
• Maintain up-to-date product knowledge to confidently advise clients and support sales conversations

Vendor & Operations Coordination

• Coordinate with domestic and international suppliers on product availability, lead times, shipping logistics, and customs documentation
• Support showroom and office operations including sample tracking, space presentation, and supply management
• Assist with trade show preparation, market logistics, and brand events as needed

Inventory Management & Process Ownership

• Own the full inventory lifecycle — from product intake and receiving through organization, tracking, fulfillment, and reconciliation
• Maintain accurate, real-time inventory records across all product categories; conduct regular physical counts and audits
• Monitor stock levels, flag reorder needs, and identify slow-moving or excess inventory with recommendations to management
• Establish and maintain standardized inventory processes, labeling systems, and SOPs for the showroom and storage areas
• Ensure all inventory documentation — receiving logs, damage reports, return authorizations, customs records — is accurately completed and filed
• Take personal accountability for the accuracy, security, and integrity of all Company inventory; report discrepancies or losses to the Founder immediately and in writing

Marketing & Brand Support

• Coordinate content and asset gathering to support social media and email marketing initiatives
• Assist in maintaining brand consistency across all client-facing communications and materials
• Support the development of new client acquisition and retention initiatives

WHAT WE’RE LOOKING FOR

• 2+ years of experience in a client-facing, exec…