Senior ServiceNow ITSM Developer

Role: Senior ServiceNow ITSM Developer

Location: New York, NY (Hybrid)

Job type: Contract

Job Description :

• Experience: 10+ Years Overall IT Experience | 7+ Years of ServiceNow Development Experience
• Job Summary
• We are seeking an experienced Senior ServiceNow ITSM Developer to join our team in New York, NY. The ideal candidate will have extensive hands-on experience designing, developing, and supporting ServiceNow ITSM solutions. This role requires strong expertise in ServiceNow customization, integrations, ITSM processes, and technical leadership.
• Key Responsibilities
• Design, develop, and support ServiceNow ITSM modules including:
• Incident Management
• Problem Management
• Change Management
• Request Management
• Service Catalog
• CMDB
• Configure and customize Business Rules, Client Scripts, UI Policies, Script Includes, ACLs, Flow Designer, and other ServiceNow components.
• Develop and support REST/SOAP API integrations, IntegrationHub, and MID Server implementations.
• Gather business requirements and translate them into scalable ServiceNow solutions aligned with ITIL best practices.
• Troubleshoot production issues, perform platform upgrades, and optimize system performance.
• Collaborate with business and technical stakeholders throughout the SDLC.
• Lead code reviews and provide technical guidance to junior developers.
• Support testing, deployment, and post-production activities.
• Required Skills
• 10+ years of IT experience with at least 7+ years of hands-on ServiceNow development experience.
• Strong expertise in ServiceNow ITSM modules.
• Hands-on experience with:
• JavaScript
• Flow Designer
• Service Catalog
• CMDB
• ServiceNow Integrations
• Experience with REST APIs, SOAP Web Services, IntegrationHub, and Service Portal.
• Strong understanding of ITIL processes and Agile methodologies.
• Experience in troubleshooting and performance tuning of ServiceNow applications.
• Excellent communication and stakeholder management skills.
• Preferred Qualifications
• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Application Developer (CAD).
• Additional ServiceNow certifications are a plus.
• Experience working in enterprise-scale ServiceNow environments.
• Work Model
• Hybrid role based in New York, NY
• Candidate should be able to commute to the office as required.
• Keywords: ServiceNow, ITSM, Incident, Problem, Change Management, Service Catalog, CMDB, JavaScript, REST API, SOAP, IntegrationHub, Service Portal, Flow Designer, ITIL, Agile.