Design Engineering Supervisor

Are you looking to Optimize your life? Start your exciting path to a rewarding career today!

We are Optimum, a leader in the fast-paced world of connectivity, and we’re seeking driven and enthusiastic professionals to join our team, empower lives, fuel businesses, and drive innovation. Connectivity is now longer a luxury, but a necessity. A career at Optimum means you’ll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. Our successes, now and in the future, are powered by our amazing product, a commitment to our people and culture, and the connections we make in our communities.

If you are resourceful, collaborative, and passionate about delivering consistent excellence, Optimum is for you!

Job Summary

Supervises the day-to-day activities of the Survey/Design staff and contractors, including the survey, design, costing, mapping and documentation of the coaxial and fiber network in a manner that ensures company technical requirements are adhered to, thereby ensuring customer satisfaction through operational efficiency. Ensures all plant is designed to meet/exceed Optimum’s POC (Platform of Choice), state and federal requirements. Plans and coordinates all activities for survey/design related special projects, including walkout, design, contracted design, Wi-Fi, as-build and GIS related data collection Ensures that annual Design goals and objectives are met by participating in new hire selection, scheduling, assigning, supervising, evaluating performance, mentoring, coaching, implementing corrective action, and working with field technicians. Ensures the execution of Optimum service policies and procedures comply with federal, state and company technical standards. Coordinates Design activities with dispatch, sales, construction, rebuild and corporate. Supervises in such a way that Optimum’s values, policies and procedures are consistently adhered to.

Responsibilities

• Supervises performance of Design technicians and provides feedback to the Design Manager to ensure that technical and customer satisfaction goals are met. Plans, distributes and oversees daily work activities to ensure that established goals and objectives are met.
• Prepares and analyzes reports regarding Design performance, including scheduling and quota performance; helps identify training needs and workload requirements and available resources to maximize customer satisfaction.
• Plans and oversees all projects including GA/Municipal/Schools, BCOOL, commercial, residential and MDU projects, special projects and all new growth builds, including overseeing contractor activity.
• Completes all planned system survey and design in a timely manner.
• Ensures capital projects are completed in a timely manner and within budget.
• Prepares information to be used in detailed reports for Design Manager, compiling all daily and monthly survey/design/construction activities, project status’, PAR and contractor related cost review and approval.
• Proposes changes to department activities as necessary to operate effectively and efficiently. Compilation of homes/miles growth data for the monthly statistical KOM/Metric reporting .
• Assists in the execution of policies and procedures, ensuring that established federal, state and company technical and service standards are adhered to, while ensuring that customer satisfaction goals are met. Ensure compliance is met or exceeded within company Service Level Agreements (SLA) in an effort to achieve company performance objectives.
• Supervise Contractor labor to company SLA and ensure customer satisfaction goals are met. Ensures that contract labor & other monthly budgetary expectations are met.
• Act as a mentor to all Design staff and conducts training and performance evaluation of staff in conjunction with Design Manager. Will prepare and conduct monthly reports and yearly performance evaluation to direct reports using corrective guidance when necessary. Initiates corrective action as needed to maintain expected standards.
• Actively participated in the interviewing and selection process for Design Operations. Addresses and resolves complaints or comments regarding Design, assist with customer complaints to resurvey, redesign, and/or restore customer services, including oversight of DOT, state and federal, requirements for plant relocation.
• Responsible for ensuring that all work related equipment is available an…