Network-L3 Engineer-(WFO)

About ISSQUARED:

An emerging value provider across an array of digital transformation solutions to address on-demand security and governance needs. Founded in 2010, the footprints of ISSQUARED span across the pillars of Cybersecurity, Cloud Infrastructure, and Managed Services to companies of all sizes, including Fortune 500. The core competencies of IT Security and Infrastructure Solutions complement each other to form ISSQUARED.

Job Category: Fulltime

Job Title: Network L3 Engineer

Job Review:

Work Location: Hyderabad

Qualifications: BE/B.Tech./MTech. /MCA/Degree in Computer Science

Experience: 8+ years

Key Responsibilities:

• Provide L3 escalation support for issues on varied platforms like:
• Palo Alto, Juniper, Cisco, Fortinet switches, routers and firewalls.
• Wireless solutions like Cisco/Meraki.
• VPN concentrators, WAN accelerators.
• Load-balancers, SD WAN technologies.
• Cloud networking and replication technologies.
• Authentication Cisco ISE, Forti Authentication, NAC.
• Responding to network management alerts as escalated from L1 teams and working with clients to resolve the issues.
• Ensure adherence to Managed services SLA while resolving network related tickets and also follow the best possible ticket hygiene practices.
• Provide support to Design/Implementation team in design of network solutions as required by the customer utilizing multi-vendor technology scenarios in consultation with the projects and sales teams.
• Be able to develop availability, capacity and utilization trends, engage customer to showcase value of upgrading environments to address gaps.
• Represent the networks team on customer calls to present ISSQUARED capabilities, processes and technical capabilities in the network tower.
• Engage in operational projects like upgrades, vendor platform changes etc.
• Provide pre-sales support to sales teams as needed for Managed services RFPs.
• Analyze existing networks and equipment and identify opportunities for improvement and solutions that meet business requirements.
• Document existing and new networks and create SOP/TSG for junior members of the team. Be responsible for training the team.
• Ability to learn and understand new solutions and platforms for support.
• Ability to partner with onshore team members to jointly develop, implement and support solutions.
• Be available on-call for emergency support.
• Develop and maintain excellent relations with key service managers and stakeholders in the customer organizations.
• 6-12 years experience with at least 3 years as L3 network engineer.
• Deep knowledge of firewalls – design philosophies, implementation methodologies, rule management and integration with other edge devices like accelerators, IDS/IPS etc. Special skills in Juniper, Fortinet and Palo Alto preferred.
• Understanding of the network security requirements in a cloud based environment as well as impact of mobile devices and endpoint management concerns.
• Good communication and coordination skills to manage relationships with internal teams,customers, consultants and vendors.
• Process and result oriented, problem solving, decision and execution focused.

Working conditions: Flexible to work under US EST/PST time zone.