Network & VoIP Support Technician
- Source: Paylocity
- Preferred Business Systems, Inc.
- $50,000 /yr
- On-site
- Whippany
- Full-Time
- Mid level
Job Description
Description:
**Preferred Business Systems New Jersey Full-Time**About the Role
Preferred Business Systems is looking for a technically sharp support technician to bridge our Copier and MSP/IT divisions. This person will keep our VoIP environment running smoothly, configure and troubleshoot network-connected Ricoh devices, support field technicians, and work directly with customers and their IT teams to resolve connectivity issues.
Key Responsibilities
- Manage and support VoIP services, including user setup, phone provisioning, call routing, number porting, and troubleshooting.
- Configure Ricoh copiers for network printing, scanning, scan-to-email, and other network functions.
- Install, configure, and support software solutions associated with Ricoh multifunction devices.
- Manage and troubleshoot the EKM DCA device monitoring software.
- Assist field technicians with network, printing, scanning, and software-related issues.
- Work directly with customers and their IT departments to troubleshoot network and connectivity problems.
- Assist with new installations, customer migrations, and technical project planning.
Requirements:
Qualifications
- 1–3+ years of hands-on experience with networking (TCP/IP, DNS, DHCP, basic switch/router troubleshooting).
- Experience with VoIP systems (provisioning, call routing, number porting) strongly preferred.
- Familiarity with copier/MFP network configuration (Ricoh experience a plus) or willingness to learn quickly.
- Comfortable working both independently and alongside field technicians and customer IT staff.
- Strong communication and customer-facing troubleshooting skills.
- Valid driver’s license; some local travel to customer sites may be required.
Compensation
- Base salary: $50,000/year
Skills
- ricoh
- paylocity
