AI Implementation Specialist

Company Overview

Lab3 is a third-party logistics (3PL) provider offering direct-to-consumer and wholesale fulfillment services from our New Jersey facility. We are a small, hands-on team, and we are investing in AI tools to improve how we manage customer service, billing, and warehouse operations.

Position Summary

The AI Implementation Specialist will design, build, and maintain AI-powered tools and workflows that automate manual processes across the business. This is a hands-on building role. Approximately 80% of the time will be spent developing solutions within AI platforms such as ChatGPT and Claude, and approximately 20% coordinating with team members to roll those solutions out. The position reports to the CTO/COO.

Initial projects include:

• Customer service request management. Build a human-in-the-loop system that captures incoming requests from email, WhatsApp, and phone, routes them to the appropriate team member, tracks follow-up, and confirms resolution.
• Billing. Automate invoice generation, invoice auditing, and billing status tracking.
• Later phases. Service-level (SLA) tracking and warehouse operations processes.

Responsibilities

• Identify manual, repetitive, or error-prone processes and propose practical AI-based solutions
• Design, build, test, and maintain automations, agents, scheduled tasks, and workflows within AI platforms (ChatGPT, Claude, and similar tools)
• Evaluate and integrate complementary automation tools (for example, Zapier or Make) where appropriate
• Take ownership of assigned problems from initial discussion through delivery, including testing and iteration based on feedback
• Document workflows and tools so that team members can use and maintain them
• Communicate progress, options, and trade-offs clearly to leadership and end users

Qualifications

• Demonstrated hands-on experience building solutions with AI platforms such as ChatGPT or Claude, including agents, custom GPTs or projects, scheduled tasks, or automated workflows
• Ability to take a loosely defined business problem and deliver a working solution with minimal supervision
• Strong organizational skills and the ability to manage several projects at once
• Clear written and verbal communication skills
• An understanding of business processes and how to improve them
• Comfort working with systems and data; programming experience is not required

Early-career candidates and recent graduates are encouraged to apply. If you have built AI tools, agents, or automations on your own, including personal projects is a plus.

Compensation and Benefits

• Annual salary: $80,000 (full-time, exempt)
• Paid time off
• Standard business hours; no travel required

Work Location and Schedule

This is a hybrid position. Our office is currently located in Ridgefield, NJ, and will be relocating to the Edison/Somerset area. The role is primarily on-site, with one to two remote days per week. Candidates should be located within commuting distance of northern or central New Jersey.

Hiring Process

Apply using the link below. Selected candidates will have a short screening conversation, followed by two to three interviews with the team. The target start date is mid-October 2026.

How to Apply

Apply at: https://app.heedhire.com/apply/intk_3a303547-8685-4f76-89c6-4ac5b288d142

Equal Opportunity Employer

Lab3 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.

Pay: $80,000.00 per year

Work Location: In person