Network Operations Center Engineer

Essence:

The NOC Engineer is a member of the Operations Team and serves as the backbone of TAG Solutions’ proactive service delivery. The NOC Engineer is responsible for configuring, maintaining, and continuously improving the remote monitoring and management (RMM) platform that keeps customer environments monitored, patched, and protected around the clock. In addition, the NOC Engineer is the primary technical resource during the onboarding of new Managed Services clients, responsible for bringing each new environment under full monitoring, backup, and patch management coverage.

Qualifications:

• 4+ years Windows System Administration including PowerShell scripting and GPO deployment
• Scripting, development, or workload automation experience, with the ability to build solutions that reduce manual effort and service requests
• Experience configuring and maintaining a modern RMM platform such as NinjaOne, N-Central, Kaseya VSA, or similar
• Experience with professional services automation tools or ticketing systems like Autotask, ConnectWise or similar
• Proficiency with Patch Management on servers, workstations, and 3rd party products
• Experience with all aspects of IP network design and architecture Technical writing and documentation
• Do what-ever-it-takes attitude

Duties:

RMM Platform Management

• Implement, monitor, and maintain all aspects of the RMM platform
• Continuously improve and automate system maintenance activities following initial setup Remain current on RMM product capabilities and apply new features to improve efficiency and responsiveness

Client Onboarding

• Serve as the primary technical resource during the onboarding of new Managed Services clients
• Deploy the RMM agent and bring all client technical assets under full monitoring coverage
• Configure backup monitoring and verify all client backup activities are protected and alerting correctly
• Establish patch management and alerting policies aligned to documented maintenance windows
• Capture and document the new client environment to support ongoing service delivery
• Complete all technical onboarding tasks effectively and within allotted timeframes

Monitoring and Alerting

• Ensure all client technical assets are monitored and alerts are routed to the correct resource(s)
• Ensure all client backup activities are monitored and alerts are routed to the correct resource(s)
• Ensure patching and alerting reports are configured and routed to the correct resource(s)
• Update or configure monitoring and alerting policies appropriately at the request of the TAG Solutions Leadership Team or the client

Automation and Noise Reduction

• Implement creative solutions to reduce service requests, such as scripting and automation
• Develop self-healing routines that maximize customer uptime and eliminate recurring issues at the root cause

General

• Help create and maintain technical documentation of customer networks and systems
• Establish daily priorities and respond to customer requests
• Interact effectively with customers, peers, and leadership
• Provide proper documentation of all activities with customers and on systems for billing and reference purposes
• Present TAG Solutions in a professional manner
• Maintain the confidentiality, integrity, and availability of all TAG Solutions and customer information assets

Pay: $36.06 - $50.48 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance

Location:

• Albany, NY 12204 (Required)

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Albany, NY 12204 (Required)

Work Location: Hybrid remote in Albany, NY 12204