Property and Guardian Assistant

About Dot Dot Dot

Dot Dot Dot is a social enterprise that turns properties which would otherwise stand empty into temporary, reasonably-priced homes.

Owners benefit from cost-effective property protection. Residents - known as property guardians - gain access to inexpensive housing. Local communities are strengthened by having conscientious, engaged neighbours. Everybody wins.

Because social impact is at the heart of what we do, everyone we house commits to volunteering their time for good causes each month. Since 2011, we’ve housed over 2,000 people and supported them to contribute tens of thousands of hours to a wide variety of charities and community projects.

We work with local councils, housing associations, charities, and trusts, giving them confidence that their buildings are safe, well cared for, and put to good use while awaiting regeneration or sale.

There are many reasons why someone may become a guardian with Dot Dot Dot. Some are looking to make a career change, or save up for a mortgage. Others want to make new friends and connections. Many simply need housing they can afford and which gives them time to help their community.

About the role

Property and Guardian Assistants are critical to our operations, allowing us to respond flexibly and effectively to the changing needs of our guardians, clients and buildings.

Known in-house as “the Squad”, they ensure that every property we manage meets our high standards. Their in-depth knowledge of our properties and priorities allows us to act quickly and decisively in an ever-changing industry.

Our Property and Guardian Assistants are the eyes, ears, and face of Dot Dot Dot on the ground. They act as ambassadors of our values and brand. They are friendly, professional, and have a genuine enthusiasm for meeting people and learning about the buildings we manage.

Your work will ensure our properties are safe, well-maintained and in line with our standards. In this role you will:

• Carry out inspections to identify repair or conduct issues, reporting back and implementing solutions in consultation with the core team.
• Assist with practical tasks such as reading and resetting utility meters, bleeding radiators, diagnosing issues, and carrying out minor repairs.
• Facilitate access for contractors or clients as required and communicate important information to and from Dot Dot Dot’s core operational team.
• Triage new properties, carrying out checks and testing to inform our mobilisation efforts.
• Make final preparations ahead of guardians being housed in a property, including basic cleaning or clearance.
• Assist with handbacks of properties to clients, maintaining our reputation as a reliable and high quality security provider.
• Record activities, observations and issues using a range of platforms including Fastfield, Slack, Fixflo and Salesforce.
• Attend Dot Dot Dot’s office for briefings and meetings and for key management processes.

Who we are looking for

We are looking for someone to join our field team, representing Dot Dot Dot in the field and supporting our work with a range of tasks at properties around London and throughout the UK.

You might be inspecting occupied properties, evaluating new buildings, carrying out repairs, or meeting with clients, contractors, and a range of other stakeholders.

As well as the opportunity to see your work making a tangible difference, in this role you will benefit from a friendly company environment, a competitive salary, ongoing training and terms of employment which aim to support a good work-life balance.

About You

You are likely to be able to demonstrate experience of, or aptitude for, much of the following:

• You care. Our mission and values as an organisation matter to you, and you are interested in the housing sector as a whole.
• You roll up your sleeves. The role requires basic DIY skills, or the willingness to learn - for example, bleeding radiators, or diagnosing utility meter issues. Training will be provided for all tasks, but a can-do attitude is essential.
• You are resourceful and proactive . Property and Guardian Assistants encounter new places, people and problems every day. The ability to find practical solutions or seek out advice is critical.
• You come prepared and take notes. Dot Dot Dot relies on the information you relay. This is a role for someone who prepares in advance, prioritises effectively, and ensures that every detail is proper…