Network Administrator- SD-WAN

Overview

The Network Administrator will be responsible for the setup, configuration, and support of internal and/or external LAN/WAN/MAN/CAN network configurations. Troubleshoots network performance issues internally or externally with vendors/carriers. Maintains the ISD department’s BCP and DR plans for network operations. Recommends upgrades, patches, and new applications/equipment. Provides technical support/guidance to end users.

We currently operate on Cisco routers and switches and are in the process of transitioning to Versa SD-WAN. Candidates with direct Versa experience are strongly preferred; candidates who have led or supported a network transition to or from Cisco will also be considered.

Responsibilities include, but are not limited to:

• Configure and install various network devices and services (i.e., routers, switches, firewalls, VPN, QOS, load balancers, SNMP, IPAM, etc.)
• Perform network maintenance and system upgrades including service packs, patches, hot fixes, and security configurations
• Monitor performance and ensure system availability and reliability uptime as close to 100% as possible. Monitor system resource utilization, trending, and capacity planning
• Provide Level 1 (phone support) and Level 2 (deskside support) troubleshooting for issues involving carriers, vendors, and end users
• Work within established configuration and change management policies to ensure awareness, approval, and success of changes made to the network infrastructure
• Document network operating procedures and data communications equipment configurations
• Maintain inventory of data communications equipment; report service disruptions to Telco and work with Telco to restore service
• Interface with data communications equipment providers to properly configure equipment and correct equipment malfunctions
• Provide input to the design, development, and implementation of operational activities relating to networks
• Maintain day-to-day logs of service disruptions
• Support the organization’s transition from Cisco infrastructure to Versa SD-WAN, including configuration, testing, and troubleshooting during cutover

Requirements

Required Skills:

• Knowledge of Layer 2 switching and Layer 3 routing protocols, including BGP
• Experience with Enterprise Cisco routers, switches, VOIP, VPN, wireless technologies, QOS, and firewalls
• Experience with Versa SD-WAN strongly preferred; experience migrating a network to or from Cisco (any SD-WAN platform) will also be considered
• Excellent verbal and written communication skills
• Demonstrated strength in statistical/analytical tools for system monitoring

Required Experience:

• High School diploma or GED and a minimum of 3 years of related experience in data network configuration and troubleshooting in a professional data center environment
• Cisco Certified Network Associate (CCNA) — Routing and Switching
• Bachelor’s Degree in Computer Science, MIS, or related field preferred