ServiceNow Technical Lead Now Assist AI Agents

Role & responsibilities

Role: ServiceNow Technical Lead Now Assist & AI Agents

We are looking for a ServiceNow Technical Lead with 69 years of experience in ServiceNow development and implementation.

Must Have:

• 6+ years of hands-on ServiceNow development experience.
• Strong hands-on experience with Now Assist.
• Hands-on experience building/configuring ServiceNow AI Agents / AI Agent Studio.
• Strong knowledge of JavaScript, Glide APIs, GlideRecord, GlideAjax, Script Includes, Business Rules and Client Scripts.
• Experience with Flow Designer and IntegrationHub.
• Good knowledge of SPM (Strategic Portfolio Management).
• Experience with ServiceNow integrations using REST/SOAP APIs.
• Experience in leading/guiding development teams and conducting code/design reviews.
• Strong understanding of ITSM processes and ServiceNow best practices.

Good to Have:

• Generative AI / Agentic AI experience.
• Performance Analytics and reporting.
• ServiceNow CSA/CAD certification.
• Experience with Service Portal / Agent Workspace.
• Client-facing experience and production support.

Preferred candidate profile

Looking for a ServiceNow Technical Lead with 69 years of hands-on experience in ServiceNow development and implementation. The candidate should have strong expertise in Now Assist and ServiceNow AI Agents/Agentic AI, along with hands-on experience in SPM (Strategic Portfolio Management).

Strong development skills in JavaScript, Glide APIs, GlideRecord, GlideAjax, Script Includes, Business Rules, Client Scripts, UI Policies, UI Actions, ACLs, Flow Designer and IntegrationHub are required. Experience with REST/SOAP integrations, Service Portal/Agent Workspace and ITSM is preferred.

The candidate should have experience leading/guiding developers, conducting code/design reviews, stakeholder management and end-to-end ServiceNow delivery. ServiceNow CSA/CAD certification will be an added advantage.