Processing Assistant - Virtual

Job Description

Amazing Opportunity and Great Place to Work!

Come make a difference and consider this unique opportunity to step into a rewarding career.

Our story

At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.” We are passionate about connecting purpose with impact. Alight empowers clients to build a healthier and more financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, navigation, and absence management.

Our Benefits

With a comprehensive total rewards package, Alight offers programs and plans that support your mind, body, wallet, and life. Benefits include health, dental and vision coverages starting Day One. Additionally, Alight colleagues enjoy wellbeing programs, retirement plans with contribution matching, generous time off, parental leave, continuing education, and career growth opportunities – all within a thriving global organization.

Flexible Working

So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 6 years in a row.

Great Place to Work

Thanks to the work of every colleague, Alight has received multiple awards of recognition including “Great Place to Work” for the past 7 years and Fortune’s “Best Companies to Work For.” To learn more about our company culture and awards Click Here.

If you, Champion People, seek to Grow with Purpose, and embody the meaning of Be Alight – We invite you to join our team! Learn more at careers.alight.com.

About the Role

The Processing Assistant II role supports the Health and Leave of Absence teams’ operational processes. Processing Assistant understands the health and leaves administration process cycle and how the health and leave of absence system works. Understand client specifics and all federal and local laws applicable to services contracted.

Responsibilities

• Preparing monthly headcount reports for all clients to support billing activities.
• Receiving, organizes, and responds to correspondence from clients and participants.
• Processing COBRA and DB&P participant payments, including copying and preparing deposits.
• Overseeing postage machine maintenance and ensures timely mailing of client communications and participant letters.
• Managing vendor reconciliations and produces reports on activities, while conducting weekly COBRA audits to ensure compliance.
• Monitoring leave administration mailboxes and faxes to track new cases, extensions, and updates in the LOA system.
• Coordinating leave of absence communications, including sending orientation packages, SINOT employer forms, and return-to-work reminders.
• Performing FMLA recertifications, assigns cases to LOA Client Specialists, and supports case management through the 3-point medical contact process.
• Providing administrative and HRIS support, including updating employment statuses, processing transactions, and assisting with case tracking.
• Collaborating with Health and LOA teams to improve efficiency, service quality, and processes through automation, standardization, and system enhancements.

Requirements

• Possess High School Diploma is a must or Bachelors
• Possess Communication skills in English and Spanish
• Possess Computer literacy and excellent excel skills
• Possess Experience or knowledge in Health and Leave of Absence
• Possess Analytical and problem-solving skills
• Possess Attention to detail.

Application and Interview

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Alight requires all virtual interviews to be conducted on video. Please be aware that Alight is a camera-on culture and may require occasional travel to one of our physical office locations.

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