Manager, Product Management - IIN Experience - Acceptance Team

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.

About The Team The IIN Experience - Acceptance Team is dedicated to building market-leading experiences for our external Partners who use and distribute Discover IIN/BIN data to enable card acceptance. We design, build and enhance products that streamline publication and distribution of IIN data, improve accessibility and enable client-facing teams across the organization to manage and support long-term business growth and operational excellence. Over the next year, we will be working to ensure that we meet our Capital One integration and convergence requirements, while operating a Well Managed and performant solution at scale. In parallel, we will be developing our long-term strategy and agenda for platform modernization, working back from an ideal end-to-end customer experience for IIN acceptance. We are seeking a Manager to support the strategy, refinement, prioritization and delivery within our IIN management platform. This hands-on role combines strategic product management, execution of delivery and leading an agile tech team, ensuring the platform evolves intentionally.

Strategy Responsibilities:

• Own the product vision and roadmap, ensuring alignment with business strategy and long-term scalability.
• Ensure solutions align with established architecture, data and security standards.
• Define and continuously evolve publication lifecycle from a customer and user experience perspective from initial enablement through operation.
• Translate customer experience requirements into capabilities ensuring alignment across our integrated applications to support a consistent, intuitive and efficient user experience.
• Lead refinement of epics, features and capabilities, focusing on value delivery and user experience.
• Establish clear success metrics to measure product release outcomes, adoption and business value.
• Drive consistency in product management practices and contribute to continuous improvement of the overall product operating model.

Delivery Responsibilities

• Facilitate intake and refinement of new requests, ensuring clarity of expected outcomes and business objectives.
• Oversee backlog refinement to ensure work is well defined, prioritized and ready for delivery.
• Make final prioritization decisions based on business value, dependencies, risk and team capacity.
• Partner with Scrum Masters, Architects and engineering delivery teams to ensure solutions and work are delivered with quality.
• Actively manage the scope of work, features to be delivered and maintain alignment with stakeholders.
• Ensure UAT scope and acceptance criteria are clearly defined and met prior to release.
• Support the build and deployment of feature releases.
• Adopt and promote Agile best practices to lead engineering teams in holding ceremonies, writing user stories and epics, defining acceptance criteria, accepting user stories and continuously deploying working code to production.
• Lead and mentor Associate Product Managers/Owners including providing coaching on backlog management, stakeholder engagement and prioritization.

Capital One Product Framework In this role, you’ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product management:

• Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions
• Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence
• Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value
• Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks
• Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment

Basic Qualifications:

• At least 3 years of experience working in Product Management
• Currently has, or is in the process of obtainin…