ITSM Developer

Role: ServiceNow ITSM Developer

Location: Onsite – Dallas,TX or Cincinnati, OH or SFO,CA

Note Due to Federal Client Requirement: Client is currently unable to provide visa sponsorship. Only candidates authorized to work in the U.S. without sponsorship will be considered.

We are seeking a ServiceNow ITSM Developer with strong expertise in integrations to design, develop, and implement scalable solutions on the ServiceNow platform. The ideal candidate should have hands-on experience with ITSM modules and complex third-party integrations.

Key Responsibilities:

• Develop and customize ServiceNow ITSM modules (Incident, Problem, Change, Request)

• Design and implement REST/SOAP integrations with external systems

• Work with ServiceNow APIs, IntegrationHub, and MID Server

• Create workflows, business rules, client scripts, UI policies, and script includes

• Collaborate with stakeholders to translate business requirements into technical solutions

• Troubleshoot and enhance existing integrations and platform performance

• Ensure adherence to best practices and coding standards

Required Skills:

• Strong hands-on experience in ServiceNow ITSM development

• Deep expertise in integrations (REST, SOAP, APIs, web services)

• Experience with IntegrationHub, Flow Designer, MID Server

• Strong proficiency in JavaScript and Glide scripting

• Good understanding of CMDB and ServiceNow architecture

• Experience working in Agile/Scrum environments

Preferred Qualifications:

• ServiceNow CSA / CAD certification

• Experience integrating with SAP, Salesforce, Workday, or other enterprise systems

• Strong analytical and troubleshooting skills