Manager - Talent Operations, Automation & AI Hub

Manager - Talent Operations, Automation & AI Hub

Lead the Future of Talent Operations

Are you passionate about transforming operations through automation, AI, and process excellence? We’re looking for an experienced Manager - Talent Operations, Automation & AI Hub to establish and lead a high-impact function within our India Global Capability Centre (GCC).

This is a unique opportunity to build and scale an operational hub that drives efficiency, standardisation, automation, and AI adoption across Talent Management operations. If you thrive on creating scalable solutions, leading transformation initiatives, and delivering measurable business outcomes, we’d love to hear from you.

What You’ll Do

Build & Lead a High-Performing Operations Hub

• Establish and lead the Talent Operations, Automation & AI Hub.
• Manage workforce planning, service delivery performance, governance, and operational excellence.
• Lead the transition of repeatable operational processes into the GCC environment.
• Ensure delivery against agreed service levels, KPIs, productivity, and quality targets.

Drive Automation & AI Transformation

• Own and execute the automation and AI roadmap for Talent operations.
• Identify opportunities to streamline, standardise, and automate operational processes.
• Partner with Technology, Product, Data, and Talent teams to design and implement scalable digital solutions.
• Champion workflow automation, AI-enabled processes, and digital workforce capabilities.

Deliver Continuous Improvement

• Improve cost-to-serve through operational optimisation and automation.
• Establish productivity metrics, reporting frameworks, and benefit tracking.
• Measure and demonstrate reductions in manual effort, process cycle times, and operational costs.
• Embed a culture of data-driven decision making and continuous improvement.

Develop Capability & Leadership

• Lead, coach, and develop a growing team of operational and automation professionals.
• Build automation and AI capability across onshore and offshore teams.
• Drive organisational readiness for future digital workforce solutions.

What Success Looks Like

In this role, you’ll create measurable business impact through:

✅ Standardised and documented operational processes

✅ Automation-ready workflows and scalable operating models

✅ Reduced manual effort and increased operational efficiency

✅ Faster turnaround times and improved service quality

✅ Successful implementation of AI and automation initiatives

✅ Clear and measurable productivity improvements

What You’ll Bring

Essential Experience

• 5+ years of people leadership experience.
• Experience within Recruitment, MSP, Workforce Solutions, Shared Services, GCC, BPO, or Talent Operations environments.
• Proven experience managing KPI and SLA-driven operations.
• Strong operational excellence and process improvement expertise.
• Experience implementing workflow automation solutions.
• Exposure to AI-enabled workflows, digital workforce tools, or intelligent automation technologies.
• Experience working with VMS, ATS, CRM, or workflow platforms.
• Strong stakeholder management, influencing, and change leadership skills.
• Experience leading operational transformation initiatives.

Qualifications

• Degree in Business, Operations, Human Resources, Technology, Analytics, Process Improvement, or a related field.

Highly Regarded

• Lean Six Sigma certification.
• Business Analysis or Project Management qualifications.
• AI, Automation, Power Platform, or workflow technology certifications.
• Experience supporting global transformation programs.
• MSP, contingent workforce, or workforce management expertise.

Why This Role?

This is more than an operations leadership role. It’s an opportunity to shape how Talent operations are delivered through automation, AI, and digital innovation. You’ll have the chance to establish a new capability, influence future operating models, and create measurable improvements across a growing global business.

Ready to build the future of Talent Operations? Apply today.