Director, Design Strategy

Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.

The Enterprise Technology Services (ETS) organization partners with every part of the American Express business to power the company’s growth and innovation with trust and efficiency, and drive competitive differentiation with speed. We support the delivery and operations of technology, digital, and data capabilities, platforms, and services globally. Specifically, our team is responsible for the company’s technology engineering, architecture, and infrastructure, providing 24x7 support to ensure an uninterrupted, high-quality experience for customers and colleagues. We also provide product management for core enterprise platforms, and lead technology risk and information security, enterprise data governance and platforms, digital product and design, and enterprise AI platforms on behalf of the company.

Within ETS, the Enterprise Design & Research (ED&R) team is a global team of highly talented, multi-disciplinary designers and researchers. We are highly embedded within the digital product management organization and lead design efforts from concept through to production for the largest servicing channels for American Express, across web, mobile and push.

10+ years of experience in design strategy, experience strategy, service design, product design, innovation, or a related discipline, including leadership of multidisciplinary teams.

• Demonstrated ability to lead complex strategic design initiatives from ambiguous problem spaces through clearly articulated strategies, concepts, and recommendations.
• Deep expertise in strategic design, service design, systems thinking, experience strategy, or product innovation, with the ability to lead across design disciplines.
• Experience developing future-state customer experiences that span products, channels, services, and organizational boundaries.
• Strong understanding of human-centered design and the ability to connect customer insight with business strategy and technology.
• Demonstrated ability to synthesize complex information into clear, compelling strategic narratives and executive-level communications.
• Exceptional facilitation, storytelling, and communication skills, with experience influencing senior leaders and cross-functional stakeholders.
• Proven ability to navigate ambiguity, establish direction, and mobilize teams around complex problems and emerging opportunities.
• Experience partnering closely with Product Management, Engineering, Research, Brand, and business strategy teams.
• Strong people leadership skills with demonstrated success attracting, developing, and leading high-performing multidisciplinary design talent.
• Bachelor’s or master’s degree in Design, Human-Computer Interaction, Business, Strategy, or a related field, or equivalent professional experience.
• Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones’ physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries …