Product Manager - National Office (Remote)

Overview:

YMCA of the USA (Y-USA) is the national resource office for YMCAs throughout the United States. A nonprofit organization founded in London in 1844, the Y is guided by a mission to put Christian principles into practice through programs that build healthy spirit, mind and body for all. Today, the YMCA has grown into one of the largest community-based organizations in the world, serving more than 64 million people in 120 countries.

The Y strengthens communities by helping people achieve their goals, build meaningful relationships, and experience a sense of belonging. Open to all, the Y creates opportunities where individuals and families can learn, grow and thrive. Through programs that meet local community needs, the Y delivers lasting impact and drives change while supporting people of all ages and backgrounds in reaching their full potential.

The Y-USA Information Technology organization partners with leading practices to develop secure, strategic solutions that strengthen association well-being and community impact. The department leverages Data and AI to drive insight and innovation while responsibly sustaining Y USA’s core systems and providing trusted guidance, advisory services, and support to advance the YMCA Movement.

Reporting to the Senior Director of Product Management, the Product Manager is responsible for owning the full product lifecycle for an assigned portfolio of Y-USA technical products. Defines product requirements, drives business requirements, manages cross-department intake, maintains their product roadmap, and monitors product health through clear KPIs. Translates strategy and user needs into structured backlog items in the development management platform and supports delivery teams through sprint planning and execution. Performs project delivery duties needed to successfully deliver product initiatives.

Salesforce Platform Specialization

This role is a Product Manager first, with a defined specialization in Salesforce-based products and capabilities. The role requires fluency in Salesforce platform concepts to translate business needs into scalable, well-governed solutions. While not responsible for hands-on configuration, the Product Manager must effectively guide solution design, tradeoffs, and prioritization across Salesforce initiatives, acting as the bridge between business stakeholders and Salesforce administrators.

YMCA of the USA (Y-USA) embraces a remote-first working environment which means most employees work remotely from a home office within the continental United States.

Responsibilities:

• Own the end-to-end product lifecycle for assigned products using the AIPMM framework.
• Define product requirements, functional specifications, and business requirements.
• Manage cross-department intake for new needs, enhancements, and issues.
• Create and maintain product roadmaps aligned with organizational strategy.
• Establish product KPIs and monitor product health; report on performance and outcomes.
• Translate requirements into actionable backlog items in Azure DevOps, including epics, features, and user stories.
• Participate in sprint planning, backlog refinement, and iterative delivery with development teams.
• Partner with stakeholders to validate requirements and ensure user needs are accurately represented.
• Support project delivery for product initiatives, including coordination, scope alignment, and progress tracking.
• Facilitate user acceptance testing planning, test scenarios, and resolution workflows.
• Analyze user workflows and operational processes and recommend improvements aligned to product strategy.
• Develop product documentation, process guides, and training materials as needed.
• Collaborate with internal IT teams throughout implementation and release cycles.
• Maintain alignment with organizational strategic goals and ensure product decisions reflect mission and impact.
• Perform additional duties as assigned.

Salesforce Specific Responsibilities

• Lead product discovery and solutioning for Salesforce-based initiatives, ensuring business intent is accurately translated into platform-aligned solutions.
• Translate business requirements into Salesforce-ready epics, features, user stories, and acceptance criteria that can be executed by administrators and developers.
• Own and maintain a Salesforce-focused product roadmap, aligning platform capabilities with organizational priorities and measurable outcomes.
• Guide solutio…