Retail Sales Assistant

Company Description

Mode Mischief Studios, an emerging Australian label based in Sydney, offers a unique blend of fashion, art, science, and culture. Mode Mischief focuses on crafting timeless, versatile pieces that promote a thoughtful approach to fashion. The brand ensures meticulous attention to detail in every garment, encouraging individuality and a conscious approach to fashion.

Role Description

Casual Retail Assistant based in Sydney, NSW.

The Retail Assistant will be responsible for delivering an exceptional, brand-aligned customer experience while driving retail performance and maintaining the visual and operational standards of the store. This role goes beyond transactional service , it is about creating meaningful connections with customers, confidently styling product, and embodying the Mode Mischief brand in every interaction.

Key responsibilities include warmly greeting and assisting customers, providing personalised styling recommendations, managing sales transactions efficiently, and contributing to daily sales targets and KPIs. The role also involves maintaining impeccable store presentation through restocking, steaming, tagging, floor moves, and upholding VM standards to ensure the space feels inspiring and elevated at all times.

The Retail Assistant will work collaboratively with the team to support smooth store operations, including stock management, replenishment, and general maintenance. Flexibility is essential, with availability required across peak trade periods and short-term project or campaign launches.

Qualifications & Experience

• 2+ years of experience in customer service and retail environments
• Strong communication skills with the ability to confidently engage and build rapport with customers
• Demonstrated retail sales ability, with an understanding of KPIs and conversion
• Excellent interpersonal skills and a collaborative, team-oriented mindset
• Ability to adapt in a fast-paced retail environment and work flexible hours during short-term periods
• Previous experience in fashion retail or customer-focused environments
• A genuine passion for fashion, styling, and a strong alignment with the Mode Mischief brand identity

This role suits someone who is proactive, detail-oriented, and passionate about delivering memorable in-store experiences while contributing positively to team culture and store success.