Assistant Vice President of Pharmacy Operations

Marketing Statement

NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city’s five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Duties & Responsibilities

The AVP, Pharmacy Operations will be an integral member of the executive leadership team, directly contributing to the development and execution of system-wide initiatives. Reporting to the Senior Vice President, this role requires a results-driven leader who will manage a broad range of responsibilities, including strategic planning, operational performance, staff development, and financial management. The AVP will work closely with senior leadership, hospital administrators, clinical departments, and various stakeholders to optimize pharmacy services, drive operational efficiencies, and improve patient outcomes.

Summary Of Essential Duties And Responsibilities

• Strategic Planning:
• Spearhead the creation and implementation of strategic initiatives across the Health System, focusing on both clinical and non-clinical pharmacy operations. Collaborate with senior leadership to align pharmacy services with the system’s long-term vision and goals
• Develop forward-thinking models for pharmaceutical care management that enhance patient safety, medication access, and overall patient outcomes. Lead efforts to maximize market share and identify growth opportunities through service expansion and business development
• Lead the identification and execution of technological upgrades and innovations that support pharmacy operations. Drive the integration of advanced systems, such as CPOE, Automated Dispensing Cabinets, and Bar-coded Medication Administration, to improve medication safety and operational efficiencies across the system
• Establish and lead strategic initiatives focused on medication safety, ensuring a culture of safety across all levels of pharmacy operations. Participate in organization-wide medication safety planning and activities to continuously reduce risk and improve patient care
• Operational Performance:
• Assume full accountability for the execution and management of all pharmacy services across the Health System. Ensure seamless integration of pharmacy care with clinical care pathways, optimizing pharmacy workflows, and maintaining continuous improvements in pharmacy operations to deliver exceptional patient outcomes
• Develop and implement robust systems and processes to ensure patient access to safe, affordable, and timely medications. Collaborate with pharmacy teams and interdisciplinary care teams to eliminate barriers to medication access, improve medication therapy management, and ensure patients receive the right medications at the right time
• Promote a culture of operational excellence by identifying inefficiencies in existing processes and leading initiatives to redesign and streamline workflows. Utilize process improvement methodologies to enhance service quality, reduce costs, waste, and operational bottlenecks. Oversee the implementation of best practices across all pharmacy departments to ensure consistency and high levels of performance
• Direct the development and deployment of advanced inventory management systems to optimize the procurement, distribution, and use of pharmaceuticals across the system. Ensure medication stock levels are effectively managed to prevent shortages and overstock situations while adhering to regulatory compliance standards. Leverage data analytics to forecast demand accurately and proactively manage inventory at both the system and hospital levels
• Establish and monitor key performance indicators (KPIs) related to pharmacy operations, including medication error rates, prescription turnaround times, patient satisfaction scores, inventory turnover rates, and cost control measures. Use data-driven insights …